About this role
Job summary
Teesside Mind is looking for a friendly, organised and compassionate Administrator/Receptionist to join our welcoming reception team. This is a busy, varied and rewarding role, providing vital admin and front-of-house support across Teesside Mind and our services.
It's a great chance to be part of a supportive local charity where no two days are the same and where the work you do genuinely makes a difference.
Main duties of the job
You'll be one of the first faces and voices people meet at Teesside Mind, helping to create a calm, welcoming and supportive environment for staff, volunteers, service users and visitors. Alongside reception duties, you'll play an important role behind the scenes, helping keep the organisation running smoothly through a range of admin support tasks.
Subject to any reasonable adjustments or flexible working requests, all employees may be required to contribute to working one evening shift per week until 7pm between Mondays and Thursdays.
About us
We're proud to have directly helped 27,000 local people this last year, more than we've ever supported. We've been working in local communities to improve mental health and wellbeing for 30 years and during that time our support has evolved, enabling us to help people in new and impactful ways.
We believe everyone has the right to enjoy good mental health and our team of trusted professionals provide expert support to help people lead full and happy lives. What's more, we campaign locally to improve services, raise awareness and promote understanding of what good mental health looks like.
Ours is a vibrant organisation to work for and our staff are our most important asset. We know just how important the benefits of a mentally healthy work place are. So, it's only natural that our people and our culture are at the heart of all we do. Staff wellbeing is a high priority for us and we take great care and pride in making sure that everyone who works with us feels valued and supported. We're dedicated, friendly and open, working together to improve the lives of local people experiencing mental health problems.
Job description Job responsibilities
To deal with enquiries made by phone and face-to-face from the public, service users and professionals. To provide information about Mind services andthose of other organisations. To provide an initial caring response to any distressed callers and visitors and involve colleagues as appropriate.To receive visitors into the buildings and ensure they are responded to appropriately.To be responsible for good organisation of reception and administration areas, including, for example, maintaining and replenishing essential stocks such as service leaflets and forms.To be responsible for and undertake admin tasks across the organisation as required, including, but not limited to, co-ordinating room bookings, processing post, ordering goods and supplies, photocopying, mailings, filing, amending paperwork, taking minutes, booking venues, supporting meetings and events, tasks to support finance including petty cash etc.To provide admin support to our projects and services as directed. Admin support includes (but is not limited to) accurate data entry, contacting clients or professionals, preparing and sending documentation.To support the collection of information about Minds activities using our databases,by inputting information and running reports as required.To respond appropriately to requests for admin support from Senior Managers andprovide admin support to specific projectsas agreed.To provide support and recognition to volunteers working in the admin team as agreed.To take an active role in maintaining health and safety across buildings. To actively contribute to staff safety procedures. To report any maintenance issues to the Office Manager.To undertake other tasks commensurate with the position as required.To work within the policies and procedures of Teesside Mind at all times.To take part in support and supervision as required.To take part in training and professional development activities as required.
Person Specification
Other Personal Qualities Essential
With notice, able to work additional hours to cover annual leave of reception colleagues Must be willing to work flexibly in line with service needs Ability to travel independently Positive attitude to work, energy, enthusiasm and motivation Confidence to make contact and communicate with a wide range of people Commitment to developing skills in line with organisations needs Commitment to Minds values including respectful, supportive and non-judgmental Commitment to working within Minds policies and procedures
Experience, Qualifications & Knowledge Essential
Maths and English GCSE Grade C minimum (or equivalent) Minimum of 2 years experience of administrative work in a busy office environment Minimum of 2 years experience of reception/working with the public including people who may be distressed Setting up and maintaining effective office systems Working independently and with limited direct supervision
Desirable
A relevant admin qualification to NVQ level 3 First Aid certificate Direct personal experience of mental distress, either as a user of services, through self-management or as a carer Knowledge of voluntary and community sector organisations
Skills & Competencies Essential
Administration Verbal and written communications Reception and customer service, including responding calmly to individuals in distress Professional demeanour Accurate working and attention to detail Ability to work independently and on own initiative Ability to problem solve High standard of literacy and numeracy Organisational skills IT literate, including Word, Excel, Email and internet Time management, ability to work under pressure and complete tasks to deadlines Team working Flexible working with willingness to work in different Mind buildings and with different teams, and ability to cope with changing requirements and new tasks Working with personal and confidential information
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Teesside Mind Ltd
Address The Mind Centre
92-94 Lothian Road
Middlesbrough
TS4 2QX
Employer's website https://www.teessidemind.org.uk/ (Opens in a new tab)