About this role
Job summary
The HR Business Partner is a proactive, operationally focused role responsible for delivering a high-quality people service across the organisation. The postholder will work closely with leaders and managers to provide practical, values-led HR support that enables consistent, legally compliant, and people-centred practices across all services.
Working in partnership with managers, the HR Business Partner will support the delivery of effective people solutions across recruitment, onboarding, employee relations, attendance, performance, wellbeing, learning, and workforce processes. The role combines operational HR delivery with a business partnering approach, helping managers build confidence, capability, and accountability in managing their teams effectively.
A key aspect of the role will be developing and supporting the HR Administration Assistant to strengthen the efficiency, consistency, and quality of day-to-day HR administration and coordination.
The HR Business Partner will report to the Deputy Chief Executive (Head of Operations) and work collaboratively with leaders across Teesside Mind. While the role is expected to confidently manage day-to-day operational HR matters, external HR or employment law support, alongside professional mentorship, may be available for particularly complex, high-risk, or specialist matters where required.
Main duties of the job
You will act as the primary HR contact for managers on day-to-day people matters, providing practical guidance and coaching to support effective decision-making and consistent people management practice.
You will work closely with senior leaders and service managers to ensure people policies and processes are embedded effectively in practice, translating organisational requirements into clear and workable approaches.
You will support managers with employee relations matters, taking ownership of routine and moderately complex cases while recognising when specialist external advice or support is required. The role also includes coaching and supporting the HR Administration Assistant to strengthen HR administration, coordination, and service delivery standards across the organisation.
Outcomes
Effective delivery of a responsive, compliant, and people-focused HR service that supports organisational sustainability and performance.Managers who feel supported and more confident in managing people issues consistently and appropriately.A collaborative People function that delivers efficient, caring, and customer-focused support across all Teesside Mind services and locations.Reduced people-related risk through proactive support, sound operational practice, and appropriate use of specialist external advice where needed.A positive organisational culture where colleagues feel valued, supported, and able to perform at their best.
About us
Were proud to have directly helped 27,000 local people this last year, more than weve ever supported. Weve been working in local communities to improve mental health and wellbeing for 30 years and during that timeour support has evolved, enabling us to help people in new and impactful ways.
We believe everyone has the right to enjoy good mental health and our team of trusted professionals provide expert support to help people lead full and happy lives. Whats more, we campaign locally to improve services, raise awareness and promote understanding of what good mental health looks like.
Ours is a vibrant organisation to work for and our staff are our most important asset. We know just how important the benefits of a mentally healthy workplace are. So, it's only natural that our people and our culture are at the heart of all we do. Staff wellbeing is a high priority for us and we take great care and pride in making sure that everyone who works with us feels valued and supported. We're dedicated, friendly and open, working together to improve the lives of local people experiencing mental health problems.
Job description Job responsibilities
Business Partnering & Operational HR
Deliver a high-quality, customer-focused HR service across all Teesside Mind locations, ensuring managers and staff receive timely and practical support.Build effective working relationships with managers and leaders, acting as a trusted operational HR partner.Provide practical advice and guidance on absence, conduct, capability, grievance, wellbeing, and performance matters.Support managers to handle day-to-day employee relations matters confidently, consistently, and in line with policy and employment legislation.Recognise and appropriately escalate complex, high-risk, or specialist employee relations matters for external HR or legal support in line with organisational arrangements.Support managers to apply people policies and procedures consistently, identifying opportunities to strengthen management capability and practice.Maintain and update HR policies, templates, and guidance to ensure compliance, accessibility, and operational effectiveness.Identify opportunities to improve people Identify opportunities to improve people processes, HR administration, and service standards, implementing improvements in a planned and collaborative way.
Business Partnering & Operational HR
Coordinate recruitment and onboarding activity, ensuring a positive and consistent candidate and new starter experience.Maintain accurate and confidential employee records and workforce data in line with GDPR and information governance requirements.Coordinate induction, mandatory training administration, and workforce compliance processes.Support wellbeing and engagement initiatives, gathering feedback and recommending practical improvements to strengthen employee experience.
Developing HR Administration Assistant
Line-manage, support, and coach the HR Administration Assistant, providing clear priorities, guidance, and regular feedback.Support the development of confidence, capability, and consistency in HR administrative processes and service delivery.Create and maintain practical process guides, templates, and checklists for routine HR activities.Quality assure key HR documentation, records, and administrative processes.
Equality, Diversity & Inclusion
Work collaboratively with the Inclusion, Diversity & Equality Lead to support agreed priorities and initiatives.Promote inclusive and fair people practices across recruitment, onboarding, employee relations, and workforce processes.Monitor workforce and diversity data, identifying trends and supporting continuous improvement activity.
Person Specification
Experience, Qualifications and Knowledge Essential
Proven experience in a senior operational HR, or HR Business Partner role CIPD Level 5 qualification or equivalent professional experience Strong working knowledge of UK employment law and operational employee relations practice Experience supporting managers with day-to-day people matters and applying sound professional judgement Experience coaching or supporting others to improve confidence, capability, and service standards
Desirable
Experience within health, social care, charity, or community-based organisations Experience supporting organisational change or workforce transition activity Experience contributing to wellbeing, engagement, or organisational development initiatives Experience working with external HR, legal, or professional advisory support arrangements
Skills & Competencies Essential
Ability to manage operational HR issues independently while recognising when to seek specialist advice or escalate complex matters appropriately Strong interpersonal and communication skills, with the ability to build effective working relationships and provide constructive challenge Ability to manage competing priorities and work effectively across a varied operational environment
Other Personal Qualities Essential
High level of integrity and ability to maintain confidentiality Willingness and ability to travel regularly between organisational sites as required
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Teesside Mind Ltd
Address The Mind Centre
92-94 Lothian Road
Middlesbrough
TS4 2QX
United Kingdom
Employer's website https://www.teessidemind.org.uk/ (Opens in a new tab)