About this role
Job summary
We are looking to recruit a confident and dynamic person to greet patients and answer telephones in a professional and courteous manner, direct calls, take messages, and provide a first class service to patients of the Practice at our busy Cotgrave surgery and reception cover at all of the BHG sites. Additional duties will include the undertaking of general administration tasks, pulling and filing of patient notes, handling incoming and outgoing post and accurately inputting data onto our clinical systems to ensure patient records remain current and up to date.
Main duties of the job
The successful applicant will have an outgoing and enthusiastic personality, flexibility to meet the needs of the organisation, be IT literate and have a desire to grow and succeed within the organisational structure. Use of own transport with business use insurance is essential as travelling between sites may be required.
About us
A background in a related administrative role would be useful but is not essential but a desire to learn is a must. Training will be provided to the right candidate. Previous applicants need not apply.
Due to high volume of applicants, only successful candidates will be contacted, and we reserve the right to close the advertisement early.
Job description Job responsibilities
Care Navigator - Job Description
Job Title:
Care Navigator with Reception Duties
Responsible to:
Care Navigation Hub Team Leader & Senior
Responsible for:
N/A
Job Purpose:
To ensure that the Care Navigation Hub & Reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team
Duties and Responsibilities
Care Navigation Hub Duties
1.
Making appointments and assisting with Triage forms
2.
Taking requests for prescriptions from housebound patients
3.
Maintaining Admin inboxes with patient requests and queries
4.
Giving out results
5.
Home visit requests
6.
Deal with general enquiries
7.
Contacting other providers
Reception Duties
8.
Greet and direct patients and visitors
9.
Multisite practice so reception cover need at all 3 sites
10.
Making appointments
11.
Handing out prescriptions
12.
Ensure outstanding queries are explained and handed over to next shift, as necessary
13.
Respond to needs of doctors and nurses during surgery
14.
Deal with general enquiries
Filing
15.
Filing and retrieving paperwork as requested (e.g. Lloyd George envelopes)
Prescriptions
16.
Dealing with requests for repeat prescriptions
17.
Dealing with queries relating to prescriptions
General
18.
Input and extract information from Practice computer system
19.
Observe health and safety guidelines at all times
20.
General housekeeping (e.g. keeping reception and waiting areas tidy)
21.
Any other reasonable duties as necessary
22.
Observe Confidentiality policy and guidelines at all times
23.
Opening up / locking up of practice premises and maintaining security in accordance with practice protocols
24.
Have an overview of admin tasks (eg. cytology admin, recalls)
Person Specification
Qualifications Essential
Good standard of general education
Desirable
GCSE Mathematics C or above GCSE English C or above AMSPAR Receptionist certificate NVQII in Customer Care
Skills Essential
Excellent communication skills (Written and Oral) IT skills Clear, polite telephone manner Time Management and the ability to work to deadlines Problem solving skills Interpersonal skills Driving Licence and access to own transport
Behaviours Essential
Smart, polite and confident Planning and organising Performing under pressure Adaptability Using initiative Team working Self motivated Flexibility Confidentiality
Knowledge Desirable
Knowledge of SystmOne
Experience Essential
Experience of working with the general public
Desirable
Experience of reception work Experience of working within General Practice
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name PartnersHealth
Address Rivermead
Cotgrave
Nottingham
NG12 3UQ
Employer's website https://www.partnershealth.co.uk (Opens in a new tab)