About this role
Job summary
GAMSTON MEDICAL CENTRE, NOTTINGHAM, NG2 6PS
We have an exciting opportunity for 1 x Receptionist/Administrator to join our team.
Gamston Medical Centre is located in Gamston near West Bridgford (NG2 6PS) and currently serves 6927 patients. We are in a purpose built premises and located close to local amenities. We are looking to recruit a confident and dynamic person to greet patients and answer telephones in a professional and courteous manner, direct calls, take messages, and provide a first class service to patients of the Practice. Please see the job description and person specification for more details.
The vacancy is for 19 hours:
Monday 08:00 18:30
Tuesday 08:00 18:30
Wednesday Non-working day
Thursday Non-working day
Friday Non-working day
Main duties of the job
The successful applicant will need to have an outgoing and enthusiastic personality, be flexible to meet the needs of the organisation, be IT literate and have a desire to grow and succeed within the organisational structure.
A background in a related administrative role would be useful but is not essential but a desire to learn is a must. Training will be provided to the right candidate and previous applicants need not apply.
We are a friendly, enthusiastic, well organised practice committed to offering quality care while achieving high QOF targets.
SystmOne clinical system
About us
We are part of the PartnersHealth GP Federation working together with practices in Rushcliffe, and part of the Rushcliffe PCN.
NHS pensionEAP package
For further details please contact: Debra Kerrison on 0115 945 5946
Previous applicants need not apply.
Job description Job responsibilities
Receptionist - Job Description
Job Title:
Reception/Admin
Responsible to:
Practice Manager
Responsible for:
N/A
Job Purpose:
To ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team
Duties and Responsibilities
Telephone Duties
1.
Making appointments
2.
Taking requests for prescriptions from housebound patients
3.
Giving out results
4.
Ambulance transport bookings for on the day service
5.
Home visit requests
6.
Deal with general enquiries and complaints
7.
Contacting other providers
Reception Duties
8.
Register new patients and temporary residents, when required
9.
Greet and direct patients and visitors
10.
Making appointments
11.
Handing out prescriptions
12.
Ensure outstanding queries are explained and handed over to next shift, as necessary
13.
Respond to needs of doctors and nurses during surgery
14.
Collect payments from patients for non-NHS services
15.
Deal with general enquiries and complaints
Filing
16.
Filing and retrieving paperwork as requested (eg. Lloyd George envelopes)
Prescriptions
17.
Dealing with requests for repeat prescriptions
18.
Raising prescriptions as per Practice protocols
19.
Dealing with queries relating to prescriptions
General
20.
Input and extract information from Practice computer system
21.
Observe health and safety guidelines at all times
22.
General housekeeping (e.g. keeping reception and waiting areas tidy)
23.
Any other reasonable duties as necessary
24.
Observe Confidentiality policy and guidelines at all times
25.
Opening up / locking up of practice premises and maintaining security in accordance with practice protocols
26.
Have an overview of admin tasks (eg. cytology admin, recalls)
Person Specification
Qualifications Essential
Good standard of general education
Desirable
GCSE Mathematics C or above GCSE English C or above AMSPAR Receptionist certificate NVQII in Customer Care
Knowledge Desirable
Knowledge of SystmOne
Skills Essential
Excellent communication skills (Written and Oral) IT skills Clear, polite telephone manner Time Management and the ability to work to deadlines Problem solving skills Interpersonal skills
Experience Essential
Experience of working with the general public
Desirable
Experience of reception work Experience of working within General Practice
Behaviours Essential
Smart, polite and confident Planning and organising Performing under pressure Adaptability Using initiative Team working Self motivated Flexibility Confidentiality
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name PartnersHealth
Address The Gamston Medical Centre
Gamston District Centre
Gamston
Nottingham
NG2 6PS
United Kingdom
Employer's website https://www.partnershealth.co.uk (Opens in a new tab)