About this role
Job summary
We are delighted to offer an exciting opportunity for a motivated and enthusiastic Receptionist / Administrator to join our friendly and supportive team at Milehouse Medical Practice.
Milehouse Medical Practice is a small, family-focused GP surgery providing high-quality care to approximately 3,600 patients. Our dedicated multidisciplinary team includes GPs, a pharmacist, practice nurse, healthcare assistant, and an experienced reception and administration team. We are also proud members of Newcastle Central PCN.
This is a varied and rewarding role at the heart of the practice, where you will play a key part in delivering excellent patient care and ensuring the smooth day-to-day running of the surgery. The successful candidate will be welcoming, organised, adaptable, and able to work effectively in a busy environment.
Applicants with previous GP practice experience and knowledge of EMIS are desirable; however, we also welcome applications from candidates with strong reception, administration, or customer service experience from other sectors. Training will be provided where required, including support with systems such as Docman Workflow.
The position is currently part-time, with the opportunity to progress to full-time hours for the right candidate.
If you are passionate about providing excellent patient service and enjoy working as part of a supportive healthcare team, we would love to hear from you.
Main duties of the job
Welcome, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective manner
Provide assistance to the practice team and maintain a positive and friendly image to patients and visitors through a variety of communication methods
Undertake a range of administrative duties to support the smooth running of the practice
Provide administrative support to clinical staff and other members of the practice team
Facilitate effective communication between patients, primary healthcare staff, secondary care, and associated healthcare agencies
Ensuring compliance with all practice protocols and procedures
Managing appointments, including urgent requests and follow-up bookings
Monitoring the practice appointments system and resolving issues as required
Responding to patient enquiries and requests for assistance
Registering new patients and temporary residents
Receiving and making telephone calls, transferring calls, and taking accurate messages
Processing repeat prescriptions in line with practice guidelines
Entering and updating patient information on the clinical system
Sorting and summarising medical records
Liaising with patients, healthcare professionals, and associated agencies
Using Docman and Docman Workflow to manage correspondence, reports, and results (training can be provided)
Maintaining a tidy, organised, and welcoming reception area
About us
Milehouse Medical Practice is a friendly and welcoming family practice committed to providing high-quality, patient-centred healthcare to approximately 3,600 patients. We pride ourselves on delivering compassionate, accessible, and responsive care within a supportive community environment.
Our experienced multidisciplinary team includes GPs, a pharmacist, practice nurse, healthcare assistant, and a dedicated reception and administration team who work collaboratively to ensure patients receive the best possible service and continuity of care.
As members of Newcastle Central Primary Care Network (PCN), we work closely with local healthcare providers and partner organisations to improve patient outcomes and enhance the range of services available to our community.
At Milehouse Medical Practice, we value teamwork, professionalism, and continuous improvement, creating a positive and supportive workplace for both staff and patients alike.
Job description Job responsibilities Job Description
Job Title
Receptionist / Administrator
Reports To
Senior Administrator and Practice Manager
Welcome, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective manner
Provide general assistance to the practice team and maintain a positive and friendly image to patients and visitors through a variety of communication methods
Undertake a range of administrative duties to support the smooth running of the practice
Provide administrative support to clinical staff and other members of the practice team
Facilitate effective communication between patients, primary healthcare staff, secondary care, and associated healthcare agencies
Be flexible in providing holiday and sickness cover when required
Main Duties and Responsibilities Ensuring compliance with all practice protocols and procedures
Providing an effective and efficient reception service to patients and visitors
Managing appointments, including urgent requests and follow-up bookings
Monitoring the practice appointments system and resolving issues as required
Actioning computerised practice tasks
Responding to patient enquiries and requests for assistance
Advising patients regarding private service charges and processing payments
Registering new patients and temporary residents
Receiving and making telephone calls, transferring calls, and taking accurate messages
Opening and securing clinical rooms as required
Processing repeat prescriptions in line with practice guidelines
Entering and updating patient information on the clinical system
Sorting and summarising medical records
Liaising with patients, healthcare professionals, and associated agencies
Using Docman and Docman Workflow to manage correspondence, reports, and results (training can be provided)
Maintaining a tidy, organised, and welcoming reception area
Person Specification
Experience Essential
Applicants should ideally have experience working within a GP practice and be familiar with EMIS; however, candidates with relevant experience from other settings will also be considered.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Milehouse Medical Practice
Address Lymebrook Way
Milehouse
Newcastle Under Lyme
Staffordshire
ST5 9GA
United Kingdom
Employer's website https://www.milehousemedicalpractice.co.uk (Opens in a new tab)