About this role
Job summary
West Bridgford Medical Centre is a busy and friendly GP practice providing high-quality care to our patients. We are seeking a motivated and reliable Reception/Administration Assistant to join our supportive team.
Main duties of the job
To ensure the reception and administrative functions of the practice run smoothly, providing a high level of service to patients, doctors, nurses, and the wider practice team.
The post holder will be responsible for answering telephone calls, booking appointments, registering new and temporary patients, dealing with prescription requests and queries, giving out results in line with practice protocols, arranging ambulance transport and home visits, greeting and directing patients, handing out prescriptions, collecting payments for non-NHS services, managing general enquiries and complaints, filing and retrieving patient records, inputting and extracting information from the practice computer system, supporting admin tasks such as recalls and cytology, maintaining confidentiality and security, observing health and safety procedures, keeping reception and waiting areas tidy, and communicating effectively with patients and team members. Other reasonable duties may be required.
The working pattern will be:
Thursday 12:30- 18:30
Friday 12:30 - 18:30
About us
We are looking for someone with excellent communication and customer service skills, good organisational ability, basic IT skills, and the ability to remain calm under pressure while maintaining confidentiality. Experience in a GP practice or healthcare setting is desirable.
Job description Job responsibilities
Receptionist - Job Description
Job Title:
Administrator
Responsible to:
Senior Receptionist / Practice Manager
Responsible for:
N/A
Job Purpose:
To ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team
Duties and Responsibilities
Telephone Duties
1.
Making appointments
2.
Taking requests for prescriptions from housebound patients
3.
Giving out results
4.
Ambulance transport bookings for on the day service
5.
Home visit requests
6.
Deal with general enquiries and complaints
7.
Contacting other providers
Reception Duties
8.
Register new patients and temporary residents, when required
9.
Greet and direct patients and visitors
10.
Making appointments
11.
Handing out prescriptions
12.
Ensure outstanding queries are explained and handed over to next shift, as necessary
13.
Respond to needs of doctors and nurses during surgery
14.
Collect payments from patients for non-NHS services
15.
Deal with general enquiries and complaints
Filing
16.
Filing and retrieving paperwork as requested (eg. Lloyd George envelopes)
Prescriptions
17.
Dealing with requests for repeat prescriptions
18.
Raising prescriptions as per Practice protocols
19.
Dealing with queries relating to prescriptions
General
20.
Input and extract information from Practice computer system
21.
Observe health and safety guidelines at all times
22.
Observe Confidentiality policy and guidelines at all times
23.
Maintaining security in accordance with practice protocols
24.
Maintain a good working knowledge of practice IT and Telephone systems
25.
Support the equality, diversity and rights of patients, carers and colleagues
26.
Have an overview/ responsibility of admin tasks (eg. cytology admin, recalls)
27.
Communicate effectively with team members and patients.
28.
General housekeeping (e.g. keeping reception and waiting areas tidy
29.
Any other reasonable duties as necessary
Person Specification
Experience Desirable
Experience of working within the NHS Experience of working in General Practice Experience of working within GP Medical Reception Experience of working as a medical secretary
Qualifications Essential
Good standard of general education
Desirable
GCSE Mathematics C or above GCSE English C or above
Behaviours Essential
Smart, polite and confident Planning and organising Performing under pressure Adaptability Using initiative Team working Self motivated Flexibility Confidentiality
Skills Essential
Excellent communication skills (Written and Oral) IT skills Experience with Microsoft Office Time Management and the ability to work to deadlines Problem solving skills Interpersonal skills Ability to work under pressure Ability to work to strict guidelines
Knowledge Desirable
Knowledge of SystmOne Health & Safety
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name PartnersHealth
Address West Bridgford Medical Centre
97 Musters Road
West Bridgford
Nottingham
NG2 7PX
United Kingdom
Employer's website https://www.partnershealth.co.uk (Opens in a new tab)