About this role
Job summary
To develop and maintain an effective and quality administration service to the Specialist Nursing Team and clinical team. To act as a pivotal role for communication and appointment making with patients, professional health colleagues, multi-disciplinary teams, internal departments and external agencies as necessary to ensure continuity of patient care. To support the Specialist Nursing Team with telephone queries, emails and ensure written communication is typed up and circulated appropriately.
To assist the Diabetes nursing and clinical teams with accurate and reliable sources of information using hospital systems such Meditech-V6 and Medisec. Using these systems, support and manage the administration of Type 1 and 2 education programmes DAFNE and DESMOND. Manage waiting lists and complete audits.
Complete data collection and submit to National Diabetes Audits, working with the clinical team to ensure accuracy.
The post holder will be able to effectively communicate with external pharmaceutical companies ensuring swift delivery of technology to tight deadlines
The post holder will work with limited supervision within the remit of the role but under the guidance of the Nursing Team and clinical staff. Working patterns are Monday-Friday, 7.5 hour days but can be flexible.
To comply with the trusts vision, values and behavioural compact.
Main duties of the job
Supporting a team of Diabetes Specialist Nurses (Band 6 and Band 7). Dealing with numerous phone calls and emails per day, triaging calls in priority using ones own judgement from various resources including patients who are sometimes distressed, Carers, GP surgeries, Community Teams and Pharmaceutical Representatives.
Managing structured education programmes to ensure they run effectively and audit data submitted.
Complete and submit national audits.
About us
Please add your telephone number to your application form so we can contact you quickly if required.
One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment.
We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups. Looking after our workforces health and wellbeing is a priority for us. We also provide access to high quality education, training, career progression and support. Flexible working is supported via our Flexible Working Policy.
The Trust employs around 8,746 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Care Co-ordinator to help staff with childcare arrangements.If you use AI, and it poses a risk to the integrity of your individual recruitment process, we may withdraw your application at any stage of the process.
Job description Job responsibilities
Please see attached Job description for full details
To develop and maintain an effective and quality administration service to the Specialist metabolic Nursing Team and clinical team. To act as a pivotal role for communication and appointment making with patients, professional health colleagues, multi-disciplinary teams, internal departments and external agencies as necessary to ensure continuity of patient care. To support the Specialist Nursing Team with telephone queries, emails and ensure written communication is typed up and circulated appropriately.
To assist the Diabetes nursing and clinical teams with accurate and reliable sources of information using hospital systems such Meditech-V6, Medisec and EMIS. Using these systems, support and manage the administration of Type 1 and 2 education programmes DAFNE and DESMOND. Manage waiting lists and complete audits and room bookings for the service.
Complete data collection and submit to National Diabetes Audits, working with the clinical team to ensure accuracy.
The post holder will be able to effectively communicate with external pharmaceutical companies ensuring swift delivery of technology to tight deadlines
The post holder will work with limited supervision within the remit of the role but under the guidance of the Nursing Team and clinical staff. Working patterns are Monday-Friday,7.5 hour days but can be flexible.
To comply with the trusts vision, values and behavioural compact.
Person Specification
Skills Essential
Good keyboard skills Good verbal communication skills Demonstrate excellent organisational skills Able to prioritise tasks Effective interpersonal skills Able to communicate messages and instructions accurately to colleagues, both verbally and in writing
Desirable
Knowledge of Meditech Customer care experience Negotiation skills
Experience Essential
Previous reception/administrative experience in a busy environment
Desirable
Previous patient pathways experience Previous supervision or training/coaching experience
Other Essential
There will be the requirement to travel to requirement to travel to provide cover, support and service need.
Qualifications Essential
NVQ3 in Business Administration Educated to GCSE (A-C/49) (Numeracy and Literacy) standard or equivalent IT skills
Desirable
Knowledge of Medical Terminology Knowledge of Meditech V6 system
Personal Qualities Essential
Able to work as part of a team Good listener, with calm and patient manner Ability to work under pressure and be adaptable with low levels of supervision Able to deal with emotionally difficult situations Ability to plan and manage workload High level of organisation and co-ordination skills Able to work effectively in a multi-disciplinary team Able to use own initiative to resolve routine queries, in line with departmental procedures
Attitue Essential
Willing to work as part of a team Positive, friendly and cooperative Motivated and enthusiastic Flexible and adaptable to change duties and working hours in accordance with service needs Team Player Committed to delivering quality patient care Resilient
Desirable
Ability to work through emotionally difficult situations with frequent interruptions
Employer details Employer name South Tyneside and Sunderland NHS Foundation Trust
Address South Tyneside Nhs Foundation Trust
Harton Lane
South Shields
Tyne And Wear
NE34 0PL
Employer's website https://www.stsft.nhs.uk (Opens in a new tab)