About this role
Job summary
Manage the Community Clinic Admin/Reception and domestic staff on a day to day basis ensuring that the administrative and cleaning needs of the services are achieved to the required standards.
To ensure patients and all contacts to the service are dealtwith in a friendly and professional manner and that theexperience is positive.
In conjunction with the Community Clinics Management team drive the delivery of a consistent service across the Community Clinics.
In conjunction with the line manager to liaise on any
Facilities and Estates issues related to Community Clinics.
The successful candidate will be required to travel across Bournemouth and Poole therefore a car driver and a clean driving licence is essential for this post.
Please note visa sponsorship for this role is unfortunately not available. Ensure you hold valid right to work in the UK and will not require sponsorship if successful.
Main duties of the job
Do you have excellent organisational skills, enjoy working in different locations across Bournemouth and Poole, and love a challenge? We are looking for an adaptable and self-motivated individual to join our team as a Community Clinic and Outside Unit Supervisor on a permanent basis to provide day to day management and facilities support for the staff and services using our clinics.
You will have excellent communication skills, an eye for detail and proven IT skills. The successful candidate will have exceptional attention to detail and can cope well under pressure in a busy clinic environments.The successful applicants will be knowledgeable in National HealthCare Cleaning standards and have an awareness and understanding of Infection Prevention Control. You will also take an interest in Health and Safety matters and Fire regulations.
This is a permanent post of 30 hours per week, to work flexibly to meet the needs of the service, with one late finish a week. Hours to be discussed at interview.
Employment in this post requires a Standard Disclosure and Barring Service (DBS) check, which the Trust will cover the cost of. Applicants who subscribe to the DBS update service are able to present a valid DBS certificate instead of requiring a new check.
About us
At Dorset HealthCare we're on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We're a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost800,000 people.
We do things differently here - it's one of the reasons the CQC rated us 'outstanding' in 2019. It's also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you're looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.
Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.
Working with us you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to create healthier lives, empowered citizens and thriving communities.
Job description Job responsibilities
For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.
We understand that using AI can be a useful and supportive tool when completing your application. However, we have also seen an increase in the over-reliance of AI tools which is negatively impacting applications as they remove candidates individuality, and it becomes much harder to get a sense of who you are and your authentic experience. If you do use AI, it should be used to enhance your application and not to create your supporting statement in its entirety. If we suspect you have used AI to create your supporting statement and this does not match your experience, we may withdraw your application.
As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare offers support for people getting into work. We offer an employability service to support individuals with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support, please do contact [email protected]
Person Specification
Knowledge, skills and training Essential
Administrative and/or Management qualification/or equivalent training/experience to BTEC level or equivalent Knowledge of a range of Trust Polices and management procedures Knowledge of National Healthcare Cleaning Standards and Infection Prevention Control.
Desirable
NVQ 3 in Customer Service or equivalent
Job specific experience Essential
Ability to work unsupervised in a range of settings Ability to communicate effectively with the public and all partner agencies on a range of matters Experience of working in a busy department in a customer facing role
Desirable
NHS experience
Managerial/Supervisory Essential
Experience of training others, ability to develop own knowledge and skills and provide information to others to help their development
Desirable
Experience of leading a team
Information Technology Essential
Experience of Microsoft Office IT packages Demonstrable experience of using word processing, spreadsheet, database software
Personal qualities/attributes Essential
Problem solving experience Good organisational skills with the ability to prioritise and use own initiative Ability to work under pressure
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Dorset HealthCare University NHS Foundation Trust
Address Pelhams Community Clinic
Pelhams Park , Millhams Road
Bournemouth
BH10 7LH
Employer's website https://www.dorsethealthcare.nhs.uk/work-for-us (Opens in a new tab)