About this role
Education: Secondary (high) school graduation certificate.
Tasks
- Answer written and oral inquiries.
- Address customers' complaints or concerns.
- Answer inquiries and provide information to customers.
- Explain the type and cost of services offered.
- Issue receipts and other forms.
- Explain procedures, risks and benefits to clients.
- Schedule and confirm appointments.
- Greet people and direct them to contacts or service areas.
- Ensure health and safety regulations are followed.
- Professionalism in customer service.
- Estimate labour costs.
- Transportation/travel information: Valid driver's licence.
- Work conditions and physical capabilities: Handling heavy loads.
- Physically demanding.
- Standing for extended periods.
- Walking.
- Employment terms options: Evening.
- Experience: 1 year to less than 2 years.
- Employment terms options: Shift.
- Day.
- Weekend.
- Health benefits: Dental plan.
- Disability benefits.
- Health care plan.
- Other benefits: Other benefits.
- Support for newcomers and refugees: Participates in a government or community program or initiative that supports newcomers and/or refugees.
- Assists with immediate settlement needs of newcomers and/or refugees (for example: housing, transportation, storage, childcare, winter clothing, etc.).
- Supports social and labour market integration of newcomers and/or refugees (for example: facilitating access to community resources, language training, skills training, etc.).
- Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.) . Supports newcomers and/or refugees with foreign credential recognition.
- Offers mentorship programs that pair newcomers and/or refugees with experienced employees . Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees . Does not require Canadian work experience.
- Support for youths: Participates in a government or community program or initiative that supports youth employment.
- Offers on-the-job training tailored to youth.
- Offers mentorship, coaching and/or networking opportunities for youth.
- Provides awareness training to employees to create a welcoming work environment for youth.
- Support for Indigenous people: Participates in a government or community program or initiative that supports Indigenous people.
- Offers mentorship, coaching and/or networking opportunities for Indigenous workers . Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations . Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers . Facilitates access to Elders who can offer support and guidance to Indigenous workers .