About this role
Education: Secondary (high) school graduation certificate. or equivalent experience.
Work setting: Hospitality industry. Staff accommodation available. Hotel, motel, resort.
Tasks
- Take, cancel and change room reservations.
- Provide information on hotel facilities and services.
- Provide general information about points of interest in the area.
- Exchange foreign currency.
- Process guests' departures, calculate charges and receive payments.
- Balance cash and complete balance sheets, cash reports and related forms.
- Maintain an inventory of vacancies, reservations and room assignments.
- Follow emergency and safety procedures.
- Clerical duties (i.e. faxing, filing, photocopying).
- Answer telephone and relay telephone calls and messages.
- Assist clients/guests with special needs.
- Contact customers to deliver requested wakeup calls.
- Provide customer service.
- Maintain accurate records.
- Study and determine selling features of products and services.
- Security and safety: Basic security clearance.
- Work conditions and physical capabilities: Attention to detail.
- Fast-paced environment.
- Standing for extended periods.
- Work under pressure.
- Personal suitability: Client focus.
- Efficient interpersonal skills.
- Flexibility.
- Judgement.
- Organized.
- Reliability.
- Team player.
- Resourcefulness.
- Accurate.
- Employment terms options: Early morning.
- Evening.
- Morning.
- Experience: Experience an asset.
- Employment terms options: Day.
- Weekend.
- Health benefits: Dental plan.
- Health care plan.
- Vision care benefits.
- Financial benefits: As per collective agreement.
- Group insurance benefits.
- Life insurance.
- Other benefits: Free parking available.
- On-site amenities.
- On-site housing options.
- Other benefits.