About this role
Job summary
An exciting opportunity has arisen to join our Endoscopy department at the Royal Free Hospital.
The post holder is responsible for ensuring a comprehensive administrative and clerical service is provided to the Endoscopy department, managing a team of administrative staff. The role will entail oversight and support of bookings within the Unit, management of waiting lists, as well as day-to-day support for the PB (pancreato-biliary) service.
The post holder will oversee, lead, and coordinate the administrative team, including four Band 4 Waiting List Coordinators and two Band 3 receptionists. Ensure that coordinated and streamlined administrative processes revolve around the patient and their individual needs. To support the operational managers in the smooth day-to-day running of the department.
Be responsible for overseeing outpatient waiting times and patient pathways, assisting the operational manager in implementing appropriate action to mitigate breaches, ensuring pathway coordination in accordance with Trust policy, and to be aware of and support national targets, including DM01, RTT, and cancer, and internal Trust/Divisional performance (via LUNA and PowerBI).
Main duties of the job
This post involves developing strong working relationships and working closely withpatient navigators within their team, and other pathway managers. This also involvesall key members of the multidisciplinary team within primary and secondary care, andthe service users relating to Endoscopy, ensuring all patients receive a consistent andeffective service.
About us
The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top
For more information please follow linkhttps://www.royalfreelondonjobs.co.uk/
Job description Job responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Person Specification
Royal Free World Class Values Essential
Demonstrable ability to meet the Trust Values
Education & professional qualifications Essential
Diploma level qualification or equivalent experience Customer Services attendance certificate Courses / further study attended to demonstrate evidence of personal development. English and Math at GCSE level or equivalent Strong working knowledge and proficient in the use of Outlook package - Power point, Excel, Microsoft Word as well as Access, email, Internet Knowledge of Cerner
Desirable
RSA 2 or RSA 3 word processing/typing or equivalent experience Knowledge of medical terminology.
Experience Essential
Previous experience of working with the public and/or patients in a healthcare environment Previous administrative and organisational experience Experience of dealing with non-routine and complex problems Experience of managing staff o Experience of interaction with all levels of staff
Desirable
Experience of drawing up staff rosters Experience of dealing with non-routine and complex problems, progress chasing, resource and staff allocation
Skills Essential
Excellent written and verbal communication skills Excellent organisational skills with meticulous attention to detail Excellent customer care practice, being polite, sympathetic, patient and diplomatic Understanding patient confidentiality Knowledge of Cerner Ability to confidently interact and share knowledge with staff at all levels
Desirable
Awareness of National and Trust pathway targets (such as DM01 and/or 18 week RTT target)
Personal qualities and attributes Essential
Ability to maintain excellent communication channels and good customer services Maintain a high level of professionalism in manner Ability to work under pressure and use own initiative to prioritise tasks Good interpersonal skills having a friendly and approachable manner Proactive, forward-thinking, quick problem solving attitude
Others Essential
Team work and ability to develop strong collaborative working relationships within different teams and relevant administrative, clinical and management staff Ability to work without direct supervision Reliability - good time keeping Ability to maintain excellent communication channels and good customer services Maintain a high level of professionalism in manner Ability to work under pressure and use own initiative
Desirable
Ability to work flexibly to accommodate peaks and troughs of activity Ability to work without direct supervision
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Royal Free London NHS Foundation Trust
Address Royal Free Hospital
Pond Street
London
NW3 2QG
Employer's website https://www.royalfreelondonjobs.co.uk/ (Opens in a new tab)