About this role
Job summary
We are looking for a friendly, organised, and proactive GP Receptionist to join our busy and welcoming practice. As the first point of contact for patients, you will play a key role in delivering excellent customer service and ensuring a smooth patient journey. This is an exciting opportunity to be part of a supportive team where your contribution truly makes a difference to patient care and the daily running of the practice.
This role can be filled as a full-time position or split between two part-time employees.
Main duties of the job
In this role, you will manage patient appointments, respond to enquiries both in person and over the phone, and support the administrative functions of the practice. You will ensure accurate patient information is recorded, assist with patient requests, and help maintain an efficient and professional front-of-house service. You will also work closely with clinical staff to support the overall delivery of high-quality care.
About us
We are a patient-focused GP practice committed to providing high-quality, accessible healthcare to our local community. Our team is friendly, supportive, and dedicated to creating a positive working environment where staff feel valued and respected. We offer opportunities for training and development, and we take pride in fostering a collaborative culture that prioritises both patient care and staff wellbeing.
Job description Job responsibilities
Key responsibilities include:
Greeting patients and visitors in a professional and friendly manner
Managing appointment bookings and cancellations
Handling incoming calls and responding to queries
Maintaining accurate patient records using clinical systems
Processing administrative requests
Liaising with clinicians and other healthcare professionals
Ensuring confidentiality and data protection at all times
Supporting general administrative duties within the practice
Person Specification
Qualifications Essential
GCSE Grade A to C in English and Maths Excellent communication and interpersonal skills Strong organisational and multitasking abilities IT literacy and experience with office systems Ability to work under pressure in a fast-paced environment Professional and empathetic approach to patient care
Desirable
Previous experience in a GP practice or healthcare setting Knowledge of clinical systems (e.g., EMIS, SystmOne) Understanding of patient confidentiality and GDPR
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Pendleside Medical Practice
Address Railway View Road
Clitheroe
Lancashire
BB7 2JG
Employer's website https://www.pendleside.nhs.uk/ (Opens in a new tab)