About this role
Salary: £50,000 - 55,000 per year
Requirements: Strong hands-on experience with Cisco Call Manager (CUCM) and Cisco UnityExperience supporting Microsoft Teams and unified communications environmentsGood understanding of SIP, VoIP and voice networking technologiesExperience troubleshooting complex voice infrastructure issuesWorking knowledge of LAN/WAN technologies and general networking principlesUnderstanding of routing, switching and firewall technologies, with willingness to develop furtherStrong analytical and troubleshooting skillsCollaborative approach and enthusiasm for learning new technologiesDesirable: Cisco UCCE or other Cisco collaboration technologiesDesirable: Cisco routing and switchingDesirable: Firewalls, including Cisco, Palo Alto or Check PointDesirable: Cisco ISE, 802.1X or network access controlDesirable: Cisco wireless networkingDesirable: SolarWinds or similar network monitoring toolsFormal certifications are not essential; practical technical experience, problem-solving ability and the right attitude are more important. Responsibilities: Provide technical support, troubleshooting and maintenance for enterprise voice and unified communications systemsSupport and administer Cisco Unified Communications Manager (CUCM), Cisco Unity and Microsoft Teams environmentsInvestigate and resolve complex voice-related incidents, minimising disruption to critical servicesSupport SIP connectivity, call routing and other voice networking technologiesDevelop networking knowledge while working with experienced network engineers across LAN, WAN, routing, switching and firewall technologiesConfigure, maintain, monitor and optimise network infrastructureParticipate in business-as-usual activities, infrastructure upgrades and technical improvement projectsCollaborate with internal teams and third-party suppliers to troubleshoot and resolve technical issuesParticipate in an on-call rota, supporting critical incidents across the wider network estate Technologies: CloudCiscoFirewallSupportLANNetworkSecurityUnityGameDev More:
We are recruiting a Voice & Network Engineer for a leading organisation in Cheltenham, joining its established infrastructure team. This permanent role offers hybrid working, 37 hours per week, and a salary of up to £55,000 per annum. Youll work in a close-knit, supportive team, balancing operational support with technical projects and contributing to business-critical systems where reliability, collaboration and continuous improvement matter. The role offers opportunities to broaden your experience across networking, wireless, cloud and security technologies. We value curiosity, ownership, clear communication and a willingness to learn.
last updated 42 week of 2026