About this role
Salary: £35,000 - 37,500 per year
Requirements: Proven experience in a senior or 3rd Line Support role, ideally within an MSPExperience with Windows desktop and server environmentsExperience with Microsoft 365, including Exchange Online, Intune, and Entra ID / Azure ADKnowledge of Active Directory, Group Policy, and core infrastructure servicesUnderstanding of networking fundamentals, including TCP/IP, DNS, DHCP, VLANs, and VPNsExperience with firewalls, switches, and general networking devicesExperience with virtualisation platforms such as VMware or Hyper-VExperience with Microsoft Azure, including Azure Virtual Desktop (AVD/WVD)Experience with Citrix environmentsDesirable: exposure to security tools or security-focused troubleshootingDesirable: scripting, automation, or Infrastructure as Code experienceDesirable: experience mentoring or supporting junior engineersConfidence, strong technical skills, and the ability to solve complex problems and take ownership Responsibilities: Act as the technical escalation point for 1st and 2nd Line teamsOwn and resolve complex incidents and problems through to completionTroubleshoot issues across infrastructure, cloud, and EUC environmentsConduct root cause analysis and implement permanent fixesSupport users through tickets, phone, email, and remote sessionsManage and prioritise workload in line with SLAsMonitor and respond to alerts from RMM toolsMaintain clear, accurate documentation and knowledge articlesIdentify trends and drive service improvementsSupport internal initiatives to improve tools, processes, and standardsCommunicate technical information clearly in business-friendly language Technologies: Active DirectoryAzureCitrixCloudHyper-VSupportMicrosoft 365SecurityTCP/IPVMwareWindowsOffice 365 More:
We are recruiting a Senior 3rd Line Support Engineer for a high-performing technical team in Solihull. This is a hybrid role, with 3–4 days per week onsite, working across modern on-premises, virtualised, and cloud environments. We offer 25 days of annual leave, increasing to 28 with service, private medical cover, discounted health plans, virtual GP access, an employee assistance programme, wellbeing support, and opportunities for career progression and technical development. Our collaborative, supportive environment offers the chance to contribute to meaningful technical challenges and service improvement. ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.
last updated 42 week of 2026