About this role
Salary: £? - ? per year
Requirements: Strong 2nd Line IT Support experienceStrong knowledge of Microsoft 365, Azure / Entra ID and ExchangeActive Directory and Group Policy experienceDatto RMM or Autotask PSA experience strongly preferredStrong networking skills, including DNS, DHCP, TCP/IP, VPN, LAN/WAN and Wi-FiExperience troubleshooting Windows 10/11, hardware and softwareSoftware deployment and PowerShell knowledge advantageousExcellent ticket and queue management skillsExceptional customer service and communication skills, including the ability to explain technical issues clearlyProactive approach to providing regular customer updatesStrong ownership of tickets from initial investigation through resolutionAdaptable, personable and comfortable working within a small MSPPrevious MSP experience advantageous Responsibilities: Provide hands-on 2nd line support across multiple customer environmentsTake ownership of technical issues through to resolutionCommunicate clearly with customers and keep users regularly updatedManage tickets and queues effectively Technologies: Active DirectoryAzureHardwareSupportLANMicrosoft 365PowerShellSecurityTCP/IPVPNWindowsOffice 365Cloud More:
Were seeking an experienced 2nd Line Support Engineer to join a small MSP providing managed IT and cyber security services. The role is based in London, SE1, on a hybrid schedule of two days onsite and three days remote. The contract is for three months, with a November start. We are an Equal Opportunity Employer.
last updated 42 week of 2026