About this role
We’re looking for a People Services Advisor to join our People team in Warrington on a hybrid basis. This is a great opportunity for someone building their HR career who enjoys providing a brilliant service to employees and managers and wants to broaden their knowledge across the employee lifecycle.
You’ll be part of our People Services team, helping to keep our day-to-day people processes running smoothly and accurately. You’ll support employees and managers with their queries, coordinate key lifecycle activities and work closely with colleagues across People Services, Talent Acquisition, People Partnering and Employee Relations. You’ll also have the opportunity to get involved in improving how we work as you build your knowledge and confidence.
Core Responsibilities
Support key employee lifecycle processes including onboarding, contractual changes, family leave and offboardingRespond to day-to-day employee and manager queries, providing clear information and escalating more complex matters when appropriateSupport managers with straightforward people matters such as probation, absence and flexible working requests, using Gousto policies and guidanceWork closely with Talent Acquisition and People Services colleagues to help create a smooth onboarding and pre-boarding experienceCoordinate contractor and freelancer documentation and lifecycle administration, ensuring records remain accurate and up to dateSupport exit processes, including arranging and conducting exit interviews and accurately capturing feedbackMaintain People documentation including contracts, job descriptions, organisational information and other employee recordsWork with colleagues across the People team to provide a consistent and helpful employee experienceIdentify opportunities to make everyday People Services processes simpler and more efficient, contributing ideas and supporting improvementsProvide wider People Services support when required, including helping with process updates, office activities and eventsWho You Are
You have some practical HR or People Services knowledge and are keen to continue developing your experience across the employee lifecycleYou enjoy helping people and can build positive working relationships with employees, managers and colleaguesYou have good attention to detail and understand the importance of accurate employee information and documentationYou can communicate clearly and confidently, both verbally and in writingYou’re organised and comfortable balancing different tasks and deadlinesYou’re comfortable following established processes while using judgement to recognise when something needs to be escalatedYou enjoy solving day-to-day problems and are happy to ask questions or seek guidance when neededYou’re curious about how processes can be improved and are willing to contribute ideas that could make things simpler for employees and the teamYou’re comfortable using digital tools such as Google Docs and Google Sheets and are willing to develop your confidence working with HR systems and data Gousto is for everyone:
Whether it’s creating diversity in our recipes or building new teams, we care about our people and the opportunities they have at Gousto. Across our business we lead with inclusivity and strive for equity in all we do; working hard to ensure Gousto is an environment where you can be totally yourself.
Everyone is welcome and we’re looking for applications from people of all backgrounds and experiences.
For our roles outside of Operations, most of our people spend 1 or 2 days in our offices every week, combining the benefits of flexibility and time together with colleagues. We want to enable you to do your best work, and if you require additional flexibility, please talk to us about it.
We understand that some individuals may require reasonable adjustments to fully participate in the interview process. Please tell us what you need, and we will make every effort to accommodate. (Eg, Extra time or systems accommodations)
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