About this role
The Results Associate manages Results Clients phone/web/mail queries promptly and efficiently, and in accordance with company policy and procedures. The Results Associate is responsible for providing quality and efficient customer service to customers; investigates account issues, respond to general inquires taking appropriate action while providing follow up to customer
Must be proficient on computers. Ability to type 25 words per minute or more Excellent English language skills. Must use proper English, spelling, grammar, punctuation, and syntax Articulate speech, clear and well modulated speaking voice Superb listening, probing, negotiation and de-escalation skills needed Must have excellent analytical and troubleshooting expertise Must be able to accommodate a flexible schedule, as needed Customer service or support service experience Proficient on computers Strong data entry skills Excellent customer service skills Excellent organizational skills Ability to work in a team environment
Benefits: Benefits include, but are not limited to:
Health care benefitsBonus incentivesStrong leadershipOpportunities for advancement within our global organizationBusiness Casual Dress EnvironmentFun and relaxed working environmentEmployee referral bonusesPaid trainingAdditional Information: The Results Companies is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by applicable law.