About this role
The Results Associate manages Results Clients phone/web/mail queries promptly and efficiently, and in accordance with company policy and procedures. The Results Associate is responsible for providing quality and efficient customer service to customers; investigates account issues, respond to general inquires taking appropriate action while providing follow up to customer
Must be proficient on computers. Ability to type 25 words per minute or more
Excellent English language skills. Must use proper English, spelling, grammar, punctuation, and syntax
Articulate speech, clear and well-modulated speaking voice
Superb listening, probing, negotiation and de-escalation skills needed
Must have excellent analytical and troubleshooting expertise
Must be able to accommodate a flexible schedule, as needed
Customer service or support service experience
Proficient on computers
Strong data entry skills
Excellent customer service skills
Excellent organizational skills
Ability to work in a team environment
Benefits: Benefits include, but are not limited to:
Health care benefitsBonus incentivesStrong leadershipOpportunities for advancement within our global organizationBusiness Casual Dress EnvironmentFun and relaxed working environmentEmployee referral bonusesPaid trainingAdditional Information: The Results Companies is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by applicable law.