About this role
Duties and Responsibilities
Uses multiple computer applications to respond to customer needsAssists customer with basic troubleshooting and questions regarding product or account issuesDocuments customer calls in the database system; including resolutions, issues, and general notesAttends continuous training on product and procedural updatesMaintain, at a minimum, target levels of productivity and performanceHelps maintain a good team and working environment by assisting fellow employees and participating constructively in meetingsAbility to multitask; listening, inputting data, providing solutions, navigating through various screens while applying customer satisfaction techniques Must be 18 years of age or olderHigh School Diploma or GED requiredBe able to provide acceptable documentation to meet employment eligibility requirements to work in the United StatesProficient typing and computer navigation skills: typing speed of 25 WPMSuperb listening, probing, negotiation and de-escalation skills neededMust be able to train full timeMust be able to pass a criminal background screening as specified under The Results Companies guidelines Benefits
Additional Information:
The Results Companies is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by applicable law.