About this role
The Sales representative handles inbound calls from customers and prospective customers with services, billing and technical concerns via email, phone or chat in accordance with The Results Companies policies and procedures. The Sales representative is responsible for providing quality and efficient sales presentations to customers and prospective customers, investigating account issues, responding to general inquiries and following up with the customer.
Duties and Responsibilities
Uses multiple computer applications to respond to customer needsAssists customer with basic troubleshooting and questions regarding product or account issuesDocuments customer calls in the database system; including resolutions, issues, and general notesAttends continuous training on product and procedural updatesMaintain, at a minimum, target levels of productivity and performanceHelps maintain a good team and working environment by assisting fellow employees and participating constructively in meetingsAbility to multitask; listening, inputting data, providing solutions, navigating through various screens while applying customer satisfaction techniques Must be 18 years of age or older High School Diploma or GED requiredBe able to provide acceptable documentation to meet employment eligibility requirements to work in the United StatesProficient typing and computer navigation skills: typing speed of 25 WPMSuperb listening, probing, negotiation and de-escalation skills neededMust be able to train full timeMust be able to pass a criminal background screening as specified under The Results Companies guidelines Benefits
Additional Information:
The Results Companies is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by applicable law.