About this role
Position Overview:
The Global Training Manager ensures Training needs supporting business and client requirements are consistently met. The Global Training Manager has direct communication lines with Account Executives and Vice President of Account Operations.
Essential Job Duties and Responsibilities:
Leads all training activities within the assigned sites and serves as the corporate subject matter expert for the line or lines of business assignedEnsures Training needs are consistently met at all assigned sitesSupports the development and certification of Training Professionals by leading client- and corporate required trainingUsing Results standard processes and methodology, evaluates learning effectiveness within the classroom through a program of regular observation of Training Professionals and through reviewing their performance dataEnsures successful execution of Results’ corporate standard programs including New Hire Orientation and Grad School at all assigned sitesWorks collaboratively with Account Executives and Client Managers to ensure training material process and currency, communicate learning needs, develop and improve training products and processesProvides reporting on training completion and performanceAttends regular team meetings as a member of the Training and Quality Organization, recommends improvements in processes and proceduresConducts and attends regular meetings with site level training staffParticipates in client meetings and calibration sessions, monitors calls randomly to evaluate agent performanceRegularly visits assigned sites for live training observations, inspection and validation of performance and successful execution of training processesLeads or participates in other efforts as assigned by the Director, Training and Quality Position Requirements:
Bachelor’s degree in Education and Training, Social Sciences, Organizational Behavior or related field. Extensive industry experience may be substituted for degree.A minimum of three years successful and progressively responsible experience leading training organizationsAbility to work in a normal office environmentHighly developed skills in facilitating trainingA well-developed understanding of Adult Learning Theories, generational strategiesWell-developed oral and written communication skillsAbility to lead teams and measure individual performanceExcellent consulting skills, (e.g., critical thinking, problem solving, decision making, and influencingSuperior written and verbal communication skillsExcellent judgment and problem solving skillsExcellent organization skills and ability to multi-task in a dynamic, fast paced environmentAbility to creatively use resources and adjust to changes quickly and professionallyAbility to work independently with minimal supervision, but also in a team environmentStrong computer and software skills; proficient in Microsoft Office: Word, Excel and PowerPointStrong attention to detailProject Management skillsExperience with Learning Management Systems (LMS) and / or authoring tools is highly desired but not a requirementAbility to travel, sometimes on short notice, up to 40% of timeExperience leading training programs across multiple locations is highly desired
Additional Information
Benefits include, but are not limited to:
Health care benefits Bonus incentives Strong leadership Opportunities for advancement within our global organization Business Casual Dress Environment Fun and relaxed working environment Employee referral bonuses Paid training