About this role
Uses multiple computer applications to respond to customer needsAssists customer with basic troubleshooting and questions regarding product or account issues Documents customer calls in the database system; including resolutions, issues, and general notesAttends continuous training on product and procedural updatesMaintain, at a minimum, target levels of productivity and performanceHelps maintain a good team and working environment by assisting fellow employees and participating constructively in meetingsAbility to multitask; listening, inputting data, providing solutions, navigating through various screens while applying customer satisfaction techniques
Must have excellent communication skillsPrevious customer service or call center experience preferredProficient typing and computer navigation skills: typing speed of 25 WPMSuperb listening, probing, negotiation and de-escalation skills neededMust be able to train full time
All your information will be kept confiden tial according to EEO guidelines.