About this role
Job title - Customer Experience and Showroom Executive
Salary - £30-32k plus depending on experience
Location – SW10 Chelsea
Full time – ON SITE
Role Summary
This role represents a step change in how the customer experience is delivered. It moves beyond traditional desk-based customer service to a more proactive, visible and integrated role across both digital channels and our showroom environments.
Customer Experience and Showroom Executives are responsible for delivering a seamless, premium experience across every interaction - combining operational excellence with confident, in-person client engagement. The role ensures that every touchpoint, whether online, on the phone or in the showroom, reflects the quality, creativity and authority of the brand.
Qualifications, Experience & Skills
Relevant upper secondary educationMinimum 1 year of experience in customer service or similar roleProven experience in customer service, retail or other client-facing rolesFluent in English, both written and spoken; additional languages are an advantage (French)Strong communication skills, with the confidence to engage a broad range of clients including retail customers, architects and interior designersProfessional and personable, with the ability to represent the company brand with credibility, warmth and authorityHighly service-driven, with a commitment to delivering a premium, expert and personalised customer experienceStrong interest in design, interiors and craftsmanship, with a passion for communicating product stories and collection narrativesProactive and solution-oriented, with the ability to take ownership of tasks and see them through to completionConfident operating both front-of-house in showroom environments and within operational customer service workflowsExcellent attention to detail and strong organisational skills, with the ability to manage multiple priorities effectivelyStructured and disciplined in approach, ensuring accuracy across systems, processes and customer interactionsCollaborative team player with strong interpersonal skills and a willingness to support colleagues across functionsAn understanding of KPIs and how they contribute to improvement in performance