About this role
Customer Service Coordinator
Location: Staines (TW18) Office-based with hybrid working available
Salary: £28,000 per annum
Hours: Monday to Friday, 09;00 - 17:00
About the Role
I am supporting a returning client of mine with their next additional recruitment need. This is a varied role where you'll provide administrative and logistical support throughout a regulated accreditation and assessment process, ensuring excellent customer service and smooth operational delivery.
Key Responsibilities
Act as a first point of contact for customers and external enquiries, delivering a professional and high-quality service.Manage and process administration tasks throughout the accreditation and assessment lifecycle.Monitor key processes, ensuring deadlines are met and outstanding actions are proactively followed up.Liaise with customers and internal teams to resolve issues and overcome logistical challenges.Coordinate schedules and support efficient booking processes.Maintain accurate records, databases, and documentation.Support the organisation and delivery of internal and external meetings, training events, and conferences.Attend customer meetings when required, both remotely and on-site, including minute taking and action tracking.Escalate issues appropriately to ensure excellent customer service and operational efficiency.Work collaboratively with colleagues to ensure consistent service delivery and operational cover. About You
They're looking for someone who is:
Highly organised with strong attention to detail.Customer-focused and committed to delivering an excellent service.A confident communicator, both written and verbal.Able to manage multiple priorities and work to deadlines.Proactive in identifying and resolving problems.Comfortable working with databases, systems, and administrative processes.A strong team player with a collaborative approach. What's in it for You?
Hybrid working options.A supportive and collaborative team environment.Opportunities to develop your administration, customer service, and stakeholder management skills.A varied role with responsibility and autonomy.The chance to work with a wide range of customers and professionals across multiple sectors.