About this role
Customer Service Administrator (4-Months)
Looking for a role where no two days are the same?
If you thrive in a fast-paced environment, enjoy helping customers, and take pride in solving problems, this could be the perfect opportunity for you. Join a busy and growing business during its peak trading period and play a key role in delivering an exceptional customer experience.
Become an Essential Part of a Busy Customer Service Team
As a Customer Service Administrator, you'll be the first point of contact for customers, supporting with order enquiries, delivery updates, and resolving issues efficiently. You'll work closely with internal departments and external partners to ensure customers receive a seamless service from start to finish.
This role is ideal for someone who is organised, proactive, and enjoys working as part of a collaborative team.
What You'll Be Doing
Responding to customer enquiries via phone, email, and internal systems.Investigating and tracking customer orders and delivery queries.Managing claims relating to lost, delayed, or damaged parcels.Liaising with carriers and internal teams to resolve issues quickly.Keeping customer records and systems accurate and up to date.Providing regular updates and ensuring customer issues are resolved to completion.Supporting colleagues across customer service and operations during busy periods.Assisting with a variety of administrative tasks as required.
What We're Looking For
Previous experience within customer service, administration, or a similar office-based role.Strong IT skills, including Microsoft Office and the ability to learn new systems quickly.Excellent written and verbal communication skills.A highly organised approach with strong attention to detail.The ability to prioritise workloads and work effectively under pressure.A positive, hands-on attitude and willingness to support the wider team.Reliable, flexible, and eager to contribute to team success.
What's in It for You?
Full training provided.Gain valuable experience within the e-commerce and logistics sector.Opportunity to join a successful and growing business.Supportive team environment.Potential opportunity for a permanent position based on performance and business needs.
Apply Today!
If you're a confident communicator with excellent organisational skills and are looking for a rewarding temporary opportunity through to January 2027, we'd love to hear from you. Apply today and take the next step in your career.