About this role
We are working on behalf of a global, award-winning business based in Felixstowe that is currently seeking an Exports Operations Clerk to join its growing team. This is an excellent opportunity to join an established business and a forward-thinking team. The successful applicant will have the opportunity to gain further knowledge in the shipping and logistics industry.
To be considered for the role, applicants must have previous experience within import or export operations. It is imperative that you have excellent communication skills. Strong telephone skills are essential, along with experience using bespoke systems and working within a fast-paced environment. Due to the ever-changing market, this is an extremely varied role that will require you to react and adapt to change with ease.
Key Responsibilities:
Processing export shipments. ensuring all relevant documentation is completed accuratelyPreparing and checking shipping documents, including bills of lading, commercial invoices, and packing lists Liaising with customers, shipping lines, hauliers, freight forwarders, and other relevant parties to coordinate export movementsUpdating internal systems with shipment details Monitoring shipment progress and providing customers with updates on the status of their exportsHandling telephone and email enquiries Ensuring all export paperwork is completed within the required deadlinesAssisting with the preparation and submission of customs documentation where requiredResolving routine shipment queries and escalating any issues or delays when necessary
Skills & Experience Required:
Minimum of 6 months’ experience within import or export operationsFamiliarity with CNS, Destin8 or other shipping and logistics systemsStrong customer service and communication skillsExcellent telephone manner and confidence communicating with customers and external partnersA high level of attention to detail and accuracyGood organisational skills and the ability to prioritise workloads effectivelyProficiency in using computer systems and Microsoft OfficeA positive, proactive attitude and the ability to work well within a teamThe ability to work in a fast-paced environment and adapt to changing priorities