About this role
Salford | £13.50 per hour | Immediate Start I Monday - Friday, 9:00am - 5:00pm (37.5 hours per week)
Temporary to Potentially Permanent I Fully Office-Based
Are you passionate about delivering exceptional customer service? Do you enjoy building relationships, solving problems, and working as part of a supportive team?
Our client, a fast-growing electric vehicle charging business based in Salford, is looking for a proactive and customer-focused Customer Service Advisor to join their expanding team. This is an excellent opportunity to join an ambitious organisation operating within the rapidly growing EV sector, with the potential for a permanent position for the right candidate.
The Role
As a Customer Service Advisor, you will play a key role in ensuring customers receive outstanding service at every stage of their journey. You'll be the first point of contact for customer enquiries, helping to build trust and maintain the company's excellent reputation.
Key Responsibilities
Deliver exceptional customer service across all customer interactionsHandle inbound customer calls and enquiries professionally and efficientlyRespond promptly to customer emails and online enquiriesTake ownership of customer requests and see them through to resolutionBuild strong, lasting relationships with customers, becoming a trusted point of contactLiaise with internal teams and sales managers to resolve queries and support ordersMaintain excellent product knowledge to confidently assist customersSupport team objectives and contribute towards improving Trustpilot and Google Review ratingsAccurately update customer records and internal systemsIdentify opportunities to improve processes and customer experienceConsistently work towards agreed service levels, KPIs and quality standards About You
We are looking for someone who:
Has previous customer service, call handling or office administration experienceIs confident communicating over the phone and via emailHas strong problem-solving skills and enjoys helping customersCan work independently and manage their own workloadIs professional, personable and highly organisedTakes pride in delivering high-quality workIs proactive, enthusiastic and motivated to achieve targetsEnjoys working collaboratively within a team environmentHas good IT skills and is comfortable using computer systems What's in it for You?
£13.50 per hourImmediate start availableMonday to Friday working hours onlyFree on-site parkingOpportunity to secure a permanent positionJoin a growing business within the thriving EV industryFriendly and supportive team environmentOvertime available during busy periods Interested?
Please email - today !