About this role
Housing Income Management Officer
Southend |37 Hours | Temporary | £18.49 PH | DBS | Own Car
We are looking for an experienced Housing Income Management Officer to support residents with rent accounts, arrears and income-related issues. You will work directly with customers, carry out home visits and work with other teams to help manage rent arrears and maximise income.
Key responsibilities:
Manage rent arrears on current and former tenant accounts. Contact residents to discuss outstanding rent and agree repayment arrangements. Take appropriate action to recover unpaid rent, following relevant procedures. Support residents to maximise income through welfare benefits advice and referrals. Prepare notices, legal documents and court reports relating to rent arrears. Attend court hearings and support eviction proceedings when required. Carry out home visits and meet residents face-to-face. Work with housing, tenancy management and support teams to resolve rent arrears. Promote and process direct debit payments and deal with payment issues. Maintain accurate customer records and prepare reports and correspondence. Respond to customer enquiries and complaints within agreed timescales. Work towards income collection targets and service performance standards. Follow housing legislation, safeguarding, data protection and equality policies. Build effective relationships with residents, colleagues and external agencies. Attend meetings and training sessions as required, including occasional evenings or weekends. Essential requirements:
Experience in housing, lettings, tenancy management or income management. Experience dealing with rent accounts, income collection and rent arrears. Knowledge of housing procedures, housing law and welfare benefits. Own car and full driving licence Appropriate business use motor insurance Must hold a current DBS check Physically fit & able to carry out home visits, inc climbing stairs Good communication and customer service skills. Ability to manage difficult conversations and challenging customer situations. Able to work independently and as part of a team. Good organisation skills and the ability to meet deadlines and targets. Confident using IT systems and maintaining accurate records. Flexible to attend occasional meetings outside normal working hours.
Ready to make a difference? Put your housing and rent management experience to work in a role that makes a real impact. Contact One to One Personnel Today! or