About this role
Guest Services Advisor (Customer Experience)
Purfleet, Essex | Permanent | Hybrid | £23,850 PA
Are you passionate about delivering outstanding customer experiences? Do you enjoy helping people and solving problems in a fast-paced environment?
As a Guest Services Advisor (Customer Experience), you will be the first point of contact for guests, playing a vital role in ensuring every interaction is positive, professional, and memorable. This is a varied and rewarding role within a supportive, customer focused team where no two days are the same.
Key Responsibilities:
Act as the voice of the brand across multiple channels, including telephone, email, webchat, and social media Manage a high volume of guest enquiries with efficiency, accuracy, and professionalism Proactively contact guests to collect and confirm essential travel information Resolve queries and issues with empathy, clear communication, and a solution focused approach Work collaboratively with internal teams to ensure seamless guest journeys Occasionally support operations at ports, airports, or onboard during special events Skills & Experience:
Excellent written and verbal communication skills Strong attention to detail and a high level of accuracy A genuine customer first mindset and ability to remain calm under pressure Confident problem solving skills and adaptability to changing priorities Comfortable using email platforms, CRM systems, and Microsoft Office A proactive team player who thrives in a collaborative environment We welcome applications from candidates with experience in retail or hospitality customer facing roles Car owner/driver desirable due to location Working Arrangements:
Hybrid working: 3 days office-based (Wednesday mandatory), 2 days remote Monday–Friday, 09:00–17:30 (1 hour for lunch) Occasional Saturdays: Approximately 1 in 7 with a day off during the week Participation in a 24-hour emergency support rota (approx. 1 in 12 weeks, additional pay provided)
This role is ideal for someone who enjoys variety, takes pride in delivering excellent customer service, and wants to be part of a supportive, customer focused team. If this is you, contact Julie or Aimee at One to One Personnel today on or or