About this role
Customer Service & Sales Support Specialist
Due to internal promotion and company growth, our client is looking for a proactive, customer-focused individual to join their team.
This is a varied role combining customer service, order processing and sales support with a focus on identifying opportunities to grow sales across their product portfolio.
£25,000 to £27,000 (DOE)Based in Leatherhead9am – 5:30pm (4pm finish on Friday) Benefits:
25 days holiday plus bank holidaysCar parkingLife Insurance after probationary periodHealthcare after 3 years’ servicePension schemeOpportunities for career progression Job Description:
Customer Service
Handle incoming calls, emails and customer enquiries, providing a professional, friendly and responsive service.Process customer orders accurately and efficiently, ensuring information is recorded correctly within the relevant systems.Manage and prioritise emails across individual and shared inboxes, ensuring enquiries are dealt with promptly.Maintain accurate customer records and ensure all relevant information is captured from calls, emails and other communications.Prioritise workload effectively, ensuring deadlines are met and customer requirements are handled efficiently.Undertake ad hoc projects and additional tasks as required, demonstrating flexibility and a willingness to support wider business objectives. Sales Support & Lead Follow-Up
Proactively identify opportunities to upsell and cross-sell products and services across their portfolio when dealing with customer enquiries and processing orders.Follow up on leads generated through marketing campaigns, engaging with prospective and existing customers to understand their requirements and identify potential sales opportunities.Work closely with Business Development Managers, sharing leads, customer insights and opportunities to support sales conversion.Recognise customer needs and confidently recommend relevant products or services where appropriate. Person Specification:
Previous experience in a customer service roleA friendly, articulate and professional manner, with confidence communicating over the telephone.Excellent written and verbal communication skills.A positive, proactive and motivated approach, with a genuine commitment to delivering excellent customer service.Strong organisational skills, excellent attention to detail and the ability to manage competing priorities.Good working knowledge of Microsoft Office, particularly Word and Excel.A flexible, hands-on approach and the willingness to get involved in a variety of tasks and projects.
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