About this role
Customer Services Advisor Location: London Monday to Friday plus 1 Saturday per month
Are you a confident communicator with a passion for delivering excellent customer service? Do you thrive in a fast-paced environment where no two days are the same? We’re looking for a proactive and organised Customer Services Advisor to join a busy, customer-focused team within a well-established and growing business. This is a fantastic opportunity for someone who enjoys building relationships, solving problems and ensuring customers receive an exceptional level of service. The Role As a Customer Services Advisor, you’ll play a key role in maintaining strong customer relationships and supporting the smooth day-to-day running of commercial operations. Key responsibilities include: Handling incoming customer calls and emails professionally and efficiently.Managing job bookings, responding to customer queries and completing general administration.Maintaining accurate and up-to-date customer records and databases.Supporting invoicing activities and ensuring deadlines are met.Building and maintaining strong relationships with existing customers.Developing new customer relationships and re-engaging with lapsed clients.Working closely with internal teams, including Sales, Transport and Finance, to ensure a seamless customer experience. About You We’re looking for someone who is enthusiastic, commercially minded and takes pride in delivering outstanding customer service. You’ll ideally have: Previous experience in customer service, administration or a similar fast-paced role.Excellent verbal and written communication skills.Strong organisational skills and exceptional attention to detail.An analytical mindset and a proactive, can-do attitude.The ability to work well under pressure and manage competing priorities.Confidence using Microsoft Office at an advanced level.A collaborative approach and the ability to build positive relationships with
What’s on Offer? The opportunity to join an established and growing business.A supportive, team-oriented working environment.Training and ongoing professional development opportunities.Access to health and wellbeing support.On-site facilities, including secure parking and gym facilities at the head office.