About this role
Learning & Development Manager
A high-impact field role for a hands-on L&D professional who can coach leaders across multiple sites, strengthen talent pipelines and turn operational insight into measurable capability improvements.
If you’ve also worked in the following roles, we’d also like to hear from you: Training Manager, Regional Training Manager, Retail Training Manager, Training Lead, Learning & Development Lead, Learning Partner, Training Business Partner, People Development Manager, Capability Manager, Leadership Development Manager
Benefits include a company car and private medical cover (single cover).
SALARY: £35,000 - £38,000 per annum + Benefits
LOCATION: Candidates need to be based in the South of England. This is a field-based role with regular travel to brand sites/stores (60-70%) across North England, London, Surrey and Berkshire. (Map will be provided at telephone interview stage)
JOB TYPE: Full-Time, Permanent
WORKING HOURS: Coaching across multiple locations, with regular early morning, evening and weekend store support as required by the business
JOB OVERVIEW
This is an opportunity to shape leadership capability across a growing multi-site operation. The Learning & Development Manager works with operational leaders to identify gaps, coach in live trading environments and build leadership readiness.
The Learning & Development Manager supports talent and succession planning, onboarding, workshops, digital learning and new initiatives, using data to focus development activity.
Across stores and stakeholder groups, the Learning & Development Manager helps improve execution, training consistency, operational standards and future-leader readiness.
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DUTIES
Your duties as the Learning & Development Manager include:
Field Coaching and Store Support: Deliver live in-store coaching, structured store visits and targeted interventions, with clear actions and follow-upTalent and Succession Development: Support leadership readiness, formal sign-off preparation, talent trackers and succession planningTraining Delivery and Onboarding: Facilitate workshops, clinics and targeted training, support leader onboarding and drive completion across learning activityDigital Learning and Initiatives: Support adoption of learning platforms, new initiatives, launches, operational resets and new store openingsPerformance Monitoring and Insight: Track coaching effectiveness, talent readiness, store visit outcomes and follow-up completion, using insights to identify recurring gapsPeople and Recruitment Support: Monitor recruitment pipelines and adverts, support defined HR training activity and follow up on complaints and training actionsPlanning and Stakeholder Alignment: Manage the training calendar, provide monthly training and people updates, join performance reviews and contribute to planning cyclesBusiness Priority Support: Respond to urgent priorities and provide focused coaching in at-risk or underperforming stores
CANDIDATE REQUIREMENTS
ESSENTIAL
Experience in a multi-site retail or hospitality leadership environmentHands-on Learning & Development experienceStrong coaching, mentoring and leadership development skillsExcellent stakeholder management and influencing capabilityStrong organisational, planning and communication skillsData-driven approach with the ability to turn insight into actionGood commercial and operational awarenessFull clean UK Driving Licence and willingness to travel nationwideFull right to work in the UK without restrictions - No sponsorship available DESIRABLE
Experience gained within a branded coffee, retail or hospitality environment
HOW TO APPLY
To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
JOB REF: AWDO-P15245
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