About this role
IT Support Technician – 1st / 2nd Line Location: Grantham, Lincolnshire
Working pattern: On-site, 5 days per week
Hours: Monday to Friday, 08:30–17:00
Contract: Permanent, full-time
Salary: Competitive / dependent on experience
We are currently recruiting for an IT Support Technician to join a growing business based in Grantham.
This is a hands-on 1st / 2nd Line Support role where you will be the first point of contact for users across the business, resolving day-to-day IT issues, setting up users and equipment, and escalating more complex problems where required.
The role would suit someone with around 2–3 years' IT support or helpdesk experience who enjoys working directly with users and wants to continue developing their technical skills.
Key responsibilities Provide 1st and 2nd line IT support to users in person, by phone and emailLog, prioritise and resolve support ticketsTroubleshoot hardware, software, printer and login issuesCreate, update and disable user accountsReset passwords, unlock accounts and support MFA setupSupport starters and leavers, including equipment setupProvide Microsoft 365 support across Outlook, Teams, SharePoint and OneDriveCarry out basic Microsoft 365 administration and licence managementSet up and maintain laptops, desktops, phones and other IT equipmentInstall software and manage updatesTroubleshoot printers, scanners and multifunction devicesMaintain hardware and software asset recordsCarry out basic network troubleshooting including Wi-Fi, cabling, IP and DNS issuesEscalate more complex network, firewall or infrastructure issues where requiredMaintain support documentation and basic user guides Skills and experience To be considered for this role, you should have:
Around 2–3 years' experience within IT support, service desk or helpdeskGood knowledge of Windows desktop environmentsGood working knowledge of Microsoft 365Experience supporting user accounts, passwords and permissionsA basic understanding of networking including IP addresses, Wi-Fi and DNSStrong troubleshooting skillsA customer-focused and approachable mannerGood communication skillsA full UK driving licenceThe ability to work on-site in Grantham five days per week Desirable experience Any experience with the following would be beneficial, but is not essential:
Active DirectoryEntra ID / Azure ADMicrosoft IntuneAutotask PSAIT GlueData cablingCCTV systemsFirewalls or networkingCompTIA A+, MS-900 or similar certifications This is a great opportunity for someone looking for a stable, varied IT support role where you can continue developing your technical knowledge and take on more responsibility over time.