About this role
Customer Appeals & Complaints Advisor required for our Ipswich town-based long-standing client. This Customer Appeals & Complaints Advisor position is a fantastic role for someone who thrives on digging into the details to make the right decision and ensure claim appeals are assessed correctly. It is imperative that you are someone who has a keen eye for detail, with maintaining records of all the information provided and taken throughout the whole claim process to use this in assisting you in making the right decision for the customer.
If you thrive in a fast-paced environment and value the impact of clear communication, this Customer Appeals & Complaints Advisor role is for you!
The Role
Review and assess appeals that have come inHandle customer complaints from start to finishEnsure you help and maintain fast and accurate answersMaintain detailed records of appeal cases, documenting decisions across the whole journeyEnsure compliance with all policies, procedures and regulatory requirementsUse judgement if an answer could be lenient but keep within the company policy and rulesFully investigate and assess the claim made by the customer The Person
Must possess excellent communication skills, both verbal and writtenHighly organised with excellent attention to detailConfident managing multiple tasks and prioritiesConfident using IT and willing to learn new systemsMust possess customer service and administration experienceAble to work independently and use initiativeReliable, trustworthy and professionalFlexible and willing to take on additional responsibilities as the role develops Benefits to You
Competitive salary up to £26k doeFantastic well-established companyCreative team environmentWorking with some major brandsTown centre basedFree onsite parking If you have not heard back from us within 10 days, your application has been unsuccessful.