About this role
CUSTOMER SERVICE ADVISOR
ASHTON, BRISTOL | £32,000 BASIC | £38,000 OTE | UP TO £45,000 TOTAL EARNING POTENTIAL | 1 IN 4 SATURDAY MORNINGS
A strong opportunity for an experienced automotive Service Advisor looking for a customer-focused role with solid earning potential and a structured working pattern.
THE OPPORTUNITY
We’re looking for a confident and organised Service Advisor to join an established automotive aftersales team in Ashton, Bristol. You’ll be responsible for managing customers throughout the service and repair process, working closely with the workshop and ensuring every customer receives clear communication from booking through to collection.
£32,000 basic salary£38,000 OTEPotential to earn up to £45,000 including service-plan earnings1 in 4 Saturday morningsWeekday hours to be confirmedCustomer-facing automotive aftersales environment THE ROLE
Manage customer bookings and service appointmentsKeep customers updated throughout the service and repair processLiaise closely with technicians and the workshop teamExplain recommended work, repairs and costs clearly to customersMaintain accurate customer and vehicle recordsIdentify and discuss appropriate additional aftersales opportunities WHAT WE’RE LOOKING FOR
You’ll need Previous experience as an Automotive Service Advisor or in a similar aftersales roleExcellent customer service and communication skillsStrong organisation and attention to detailConfidence discussing vehicle repairs, servicing and associated costsThe ability to work effectively with workshop and technical teams It would be great if you also have Main-dealer automotive experienceExperience using a dealership DMSPrevious experience with service plansA good understanding of workshop and aftersales operations THE PEMBROOK DIFFERENCE
We keep things straightforward. You’ll get a clear understanding of the opportunity, the package and what’s involved, with support from the Pembrook team throughout the process.
INTERESTED?
If this sounds like the right opportunity for you, apply today and a member of the Pembrook team will be in touch for a confidential conversation.
We’ll take it from there.