About this role
Job Description Ensure timely collection of customer payments in accordance with the booking terms and project work progress. Handle customer queries promptly, address concerns, and ensure timely resolution of escalations to enhance customer satisfaction. Follow up with customers for outstanding payments and ensure effective recovery of dues. Coordinate with financial institutions by providing the required documentation to facilitate customer loan processing and disbursements. Maintain accurate and up-to-date records of all customer interactions, communications, and service requests. Coordinate with site teams to conduct pre-delivery inspections and ensure readiness prior to customer handover. Liaise effectively with internal departments, including Sales, Accounts, Legal, Projects, and PPMS, to ensure seamless customer service and issue resolution. Assist customers with property registration and other legal documentation required for the handover process. Maintain organized customer files and ensure all relevant documents are updated, filed, and archived periodically. Monitor collection status and prepare periodic reports on collections, outstanding dues, and recovery performance. Perform any other duties and responsibilities assigned by the Reporting Manager from time to time.