About this role
As a Full-Time Restaurant Server, you will play an important role in delivering exceptional food and beverage service while upholding Hilton's high standards of hospitality. Our Restaurant Servers are responsible for providing a welcoming, attentive, and enjoyable dining experience for hotel guests and visitors. This position requires a positive attitude, strong teamwork, attention to detail, and the ability to work efficiently in a fast-paced hospitality environment. We are looking for an enthusiastic individual who takes pride in providing outstanding guest service, building positive relationships, and contributing to the overall success of our Food & Beverage operation.
• Greet and welcome guests in a warm, friendly, and professional manner. • Provide attentive and efficient food and beverage service in accordance with Hilton service standards. • Present menus, explain daily specials, and make recommendations regarding food and beverage selections. • Accurately take guest orders and enter them into the point-of-sale (POS) system. • Serve food and beverages promptly while ensuring proper presentation and order accuracy. • Monitor guest satisfaction throughout the dining experience and promptly address requests or concerns. • Maintain a clean, organized, and properly stocked dining area, including tables, service stations, and restaurant equipment. • Process guest payments accurately, including cash, credit cards, and room charges. • Assist with restaurant opening and closing duties, including setup, breakdown, and side work. • Communicate effectively with Culinary, Food & Beverage, and other hotel departments to ensure seamless guest service. • Follow all food safety, sanitation, responsible alcohol service, and hotel safety procedures. • Promote a positive team environment by assisting fellow Team Members as needed. • Perform additional duties as assigned by Food & Beverage management.
• Minimum of 2 years of restaurant serving experience preferred, ideally in a hotel, full-service restaurant, or similar hospitality environment. • Strong customer service and interpersonal communication skills. • Friendly, professional, and outgoing personality with a genuine passion for hospitality. • Ability to multitask and remain organized in a fast-paced restaurant environment. • Strong attention to detail and ability to anticipate guest needs. • Ability to work independently while contributing to a team-oriented environment. • Basic knowledge of food and beverage service, including menu presentation and proper serving techniques. • Experience operating a restaurant POS system preferred. • Ability to handle guest concerns professionally and effectively. • Must be available to work a flexible full-time schedule, including weekends and holidays based on business needs. • Ability to stand and walk for extended periods and perform the physical duties associated with restaurant service, with or without reasonable accommodation. • Responsible alcohol service certification preferred or willingness to obtain certification as required. • Commitment to maintaining Hilton's standards of hospitality, professionalism, and guest satisfaction.