About this role
Location: South East London Working Hours: Monday - Friday, 8:30am - 4:30pm
About the Role We are recruiting for an experienced Estate Manager with a strong Facilities Management background to oversee the day-to-day operations of a large residential development in South East London.
This is a hands-on management role requiring strong technical knowledge, excellent leadership skills and experience managing building maintenance, contractors, health & safety compliance and estate operations.
The successful candidate will be confident managing both hard and soft services, ensuring the development is maintained to a high standard while delivering excellent service to residents.
Key Responsibilities Estate & Facilities Management:
Oversee daily estate operations, ensuring all communal areas, facilities and building services are maintained to a high standard.
Manage hard and soft FM services, including planned preventative maintenance (PPM), reactive repairs and contractor performance.
Carry out regular inspections of M&E systems, plant rooms, communal areas and external spaces.
Coordinate maintenance works, ensuring issues are identified and resolved efficiently.
Manage suppliers, maintenance stock and operational resources.
Health, Safety & Compliance
Take responsibility for site health & safety, statutory compliance and associated documentation.
Manage RAMS, COSHH assessments, Permit to Work systems and contractor compliance.
Ensure all works are completed safely, inspected and signed off.
Support building safety inspections, audits and risk assessments.
Maintain knowledge of relevant legislation, including the Building Safety Act and residential property regulations.
Contractor & Project Management
Oversee contractors delivering maintenance, repairs and improvement works.
Support and manage M&E projects, refurbishments and planned maintenance programmes.
Monitor project progress, budgets and deadlines, ensuring works are delivered to the required standards.
Team & Resident Management
Lead and supervise on-site teams, ensuring high performance and service standards.
Manage staff rotas, training, performance and daily responsibilities.
Handle escalated resident queries and complaints professionally.
Work closely with senior management to maintain smooth estate operations.
Budgets & Reporting
Monitor maintenance expenditure and assist with budget management.
Identify opportunities to improve operational efficiency and control costs.
Prepare management reports, compliance records and operational updates.
Experience & Qualifications
Proven Facilities Management experience is essential, ideally within a large residential estate or complex development.
Strong technical knowledge of M&E systems, building maintenance and statutory compliance.
Experience managing hard and soft FM services, contractors and on-site teams.
Good understanding of health & safety legislation, RAMS, COSHH and Permit to Work procedures.
Experience overseeing maintenance projects, budgets and operational reporting.
Knowledge of the Building Safety Act, Landlord & Tenant legislation and relevant industry guidelines.
IOSH or NEBOSH qualification is essential.
Strong communication, organisational and IT skills.
Previous experience within residential property management would be advantageous.
About You We are looking for a proactive, hands-on Estate Manager who is confident managing the technical and operational aspects of a residential development.
You will be organised, approachable and comfortable leading teams, managing contractors and resolving day-to-day challenges. A strong focus on building safety, compliance and customer service is essential.