About this role
Job summary
We are looking for a friendly, professional, and highly organised Reception Administrator to join our busy reception team.
This role involves working 15 hrs per week on a shift pattern, so flexibility is essential.
This fast-paced position is ideal for someone who enjoys working with people and delivering outstanding customer service. As the first point of contact for patients, visitors, and staff, you will provide a welcoming, efficient, and professional reception service.
You will play a key role in creating a positive experience for everyone who visits our service, while supporting the smooth day-to-day running of the reception area. Strong communication, organisational, and teamwork skills are essential, along with the ability to remain calm and professional in a busy environment.
If you are passionate about providing excellent customer service and enjoy being part of a supportive team, we would love to hear from you.
At present, the Trust is unable to offer Skilled Worker visa sponsorship for this post. Applicants must have the right to work in the UK at the time of application.
Main duties of the job
Key responsibilities include answering and managing a high-volume switchboard, directing calls to the appropriate departments, providing information and guidance to patients and visitors, and signposting staff and members of the public to the correct areas across the site. You will also support the smooth day-to-day operation of the reception area by maintaining accurate records, handling enquiries efficiently, and working closely with colleagues across multiple departments.
The successful candidate will have excellent communication and interpersonal skills, the ability to remain calm under pressure, and a commitment to delivering a high standard of service in a busy healthcare environment. Teamwork, professionalism, and a positive attitude are essential for this role.
About us
Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.
Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care.
We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.
Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence
Job description Job responsibilities
Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.
We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.
Person Specification
Qualifications Essential
GCSE English Language and Mathematics at Grade C/4 or above, or equivalent qualification.
Experience Essential
Good Communication skills, written & verbal (including telephone skills) Experience of Admin work Able to work under own initiative Ability to work as part of a skill mix multi-disciplinary team Provide a professional and efficient service as the first point of contact for patients, staff and visitors
Desirable
Experience of working in a constantly changing environment without direct supervision.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Hampshire and Isle of Wight Healthcare NHS Foundation Trust
Address St.Mary's Community Health Campus (Portsmouth)
Milton Road
Portsmouth
Hampshire
PO3 6AD
United Kingdom
Employer's website https://hiowhealthcare.nhs.uk/ (Opens in a new tab)