About this role
Job summary
We are looking for a Receptionist to join our friendly, brilliant Front of House Team starting in September 2025. This is a busy and challenging role with opportunities for career progression and one which will require you to be an organised, customer focused person with good IT skills - this is essential. Previous experience of working in a GP Surgery is a plus but not essential as full training will be provided to the right candidate.
We are looking for someone to cover 8am - 1pm5 days a week and someone who will be able to help cover when colleagues are away.
Main duties of the job
To use EMIS WEB computer system to make appointments for patients in accordance with the current surgery appointment policy. To handle queries both in person and over the telephone according to protocol and signpost according to protocol. In circumstances where a query cannot be answered to make appropriate referral. To ensure, along with other members of the reception team, that the reception area is always manned, and the telephones are answered promptly. Ensure waiting area is kept tidy, and notice board and tabletop leaflet displays are updated regularly.Take requests for visits, ensuring all required information is recorded accurately on and passed to the relevant clinician in a timely manner according to protocolPlease see the attached full person spec and job description
About us
Plashet Harmony Practice is a small practice in the East Ham, Newham. We have a list size of approximately 2400 people. Whilst we are smaller than other Practices in the nearby area we are very busy and we are looking for someone who can keep up in a busy environment and who loves a challenge.
We have one named GP (male) and one regular locum female GP and we have an experienced nursing team, including a nurse practitioner and a variety of additional roles gained through the PCN including pharmacists.
Job description Job responsibilities
To use EMIS WEB computer system to make appointments for patients in accordance with the current surgery appointment policy.To work a shit pattern which could be between 8am to 1pm, 1pm to 6.30pm, or full day cover (9am to 6.30pm). This will be discussed in the interviewTo handle queries both in person and over the telephone according to protocol and signpost according to protocol. In circumstances where a query cannot be answered to make appropriate referral.To ensure, along with other members of the reception team, that the reception area is always manned, and the telephones are answered promptly.Ensure waiting area is kept tidy, and notice board and tabletop leaflet displays are updated regularly.Take requests for visits, ensuring all required information is recorded accurately on the patients record and passed to the doctor in a timely manner according to protocol.Take messages for the clinicians and ensure these are put on the system as per the current surgery protocol.Ensure that all communication, appointments and other messages are logged under receptionists own identification details as is practicable.To undertake administrative and other tasks as requested by the Practice Manager and clinicians.To support necessary changes for Plashet Harmony Practice to implement identified system changes.To undertake mandatory training and comply with all surgery regulations and procedures.To attend practice and staff meetings as required.To be aware of procedures to evacuate patients in case of emergency.To secure the building, setting the exit alarm when last to leave the premises, when applicable.To adhere to the infection control and Health & Safety policy.Maintain confidentiality and always show respect for patients and colleagues.To cover colleagues for holidays and sickness as requiredTo help with other administrative work as required by the Practice
Person Specification
Person Specification Essential
Qualifications: GCSE English and Maths (or equivalent) Experience: Proven experience in a customer service role Experience of working in a busy environment Experience of using computer systems Skills: Excellent communication and interpersonal skills, both verbal and written Strong organisational and time management skills Ability to prioritise tasks and work under pressure Good telephone manner Attention to detail and accuracy Ability to work as part of a team Empathy and compassion for patients
Desirable
Qualifications: Medical terminology or healthcare-related qualifications Experience of using medical software systems (e.g., EMIS, SystmOne) Experience: Experience of working in a GP practice or similar healthcare setting Skills: Knowledge of medical terminology Ability to handle sensitive information with discretion Experience of dealing with difficult or challenging situations Personal Attributes Positive and enthusiastic attitude Flexible and adaptable Reliable and trustworthy Patient and understanding Professional and confident
Employer details Employer name Plashet Harmony Practice
Address East Ham Memorial Hospital
Shrewsbury Road
London
E7 8QR
United Kingdom
Employer's website https://www.plashetharmonypractice.co.uk/ (Opens in a new tab)