About this role
Job summary
To provide a comprehensive personal assistant/secretarial service in support of the ENT Department and associated medical team ensuring the provision of an efficient and reliable service.
Main duties of the job
We are looking for an organised, motivated, and professionalPlastic Surgery Secretaryto join our busy Plastic Surgery Department. This is an excellent opportunity to support a dedicated clinical team while helping to deliver high-quality patient care.
Main duties of the job
Provide comprehensive secretarial and administrative support to Plastic Surgery consultants and the wider multidisciplinary team. Manage clinic appointments, waiting lists, and theatre schedules. Prepare, type, and distribute clinical correspondence using digital dictation. Answer telephone and email enquiries from patients, GPs, and healthcare professionals. Maintain accurate patient records in line with NHS policies and confidentiality requirements. Coordinate meetings, diaries, and clinic arrangements. Work closely with colleagues to ensure an efficient and patient-focused service.
About us
#BeKnown at West Suffolk NHS Foundation Trust. By us. By our patients. By our community
We are a busy, friendly, rural NHS Trust providing high-quality care and compassion to more than a quarter of a million people across west Suffolk. We care for, treat and support people in hospital, at home and in various community settings.
The West Suffolk Hospital in Bury St Edmunds provides acute and secondary care services (emergency department, maternity and neonatal services, day surgery unit, eye treatment centre, Macmillan unit and children's ward). It has 500+ beds and is a partner teaching hospital of the University of Cambridge.
Adult and paediatric community services, provided in collaboration with West Suffolk Alliance partners, include a range of nursing, therapy, specialist, and ongoing temporary care and rehabilitation, some at our Newmarket Community Hospital.
We do our utmost to achieve outstanding clinical outcomes for patients and our values of fairness, inclusivity, respect, safety and team work guide how we work and behave as a team.
With nearly 5,000 staff, from all over the world, we strive to make our organisation a great place to work. Whatever your role or ambition, we want to help you be the best you can be.
We promote a diverse and inclusive community where everyones voice counts and you can #BeKnown for whoever you are.
Join us. What will you #BeKnown for?
Job description Job responsibilities
Please see job description attached to view main duties and responsibility of role.
With nearly 5,000 staff, from all over the world, we strive to make our organisation a great place to work. Whatever your role or ambition, we want to help you be the best you can be.
We promote a diverse and inclusive community where everyones voice counts and you can #BeKnown for whoever you are.
Join us. What will you #BeKnown for?
Person Specification
Education and qualifications Essential
oRSA II Typing, Word or Equivalent oProven Computer literacy oGood Standard of General Education (including Maths and English)
Desirable
Amspar certificate or diploma
Experience and knowledge Essential
oPrevious experience as P.A or Secretary
Desirable
oPrevious NHS experience or related environment oAudio Typist oMedical Terminology oSome customer care experience
Skills and Abilities Essential
oTouch Typing oMicrosoft Office oExcel Skills oAccurate Key Board Skills oAble to demonstrate skills that ensure tasks are completed accurately and within a given timeframe.
Desirable
oKnowledge of the Hospital Administration System oAudio Typing oUnderstanding of Databases
Personal Qualities Essential
oClear and precise communication skills oGood telephone manner oCalm under pressure oAble to meet deadlines oGood interpersonal skills oGood organisational skills oFriendly and helpful manner oCaring attitude oAttention to detail oAbility to work on own initiative or part of a team oFlexible approach to working hours and duties oAble to demonstrate an understanding of issues relating to confidentiality Proven record of good timekeeping and attendance
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name West Suffolk NHS Foundation Trust
Address West Suffolk Hospital NHS Foundation Trust
Hardwick Lane
Bury St Edmunds
IP33 2QZ
United Kingdom
Employer's website https://www.wsh.nhs.uk (Opens in a new tab)