About this role
Job summary Use your clinical expertise to help patients get the right care, first time. Every day, thousands of people contact NHS 111 looking for urgent advice, reassurance and clinical support. As an IC24 Clinical Advisor, you'll be at the heart of those conversations. Using your professional judgement, advanced assessment skills and NHS Pathways, you'll assess patients over the phone, provide evidence-based clinical advice and ensure they receive the right care, from the right service, at the right time. No two calls are the same. One moment you could be supporting a worried parent whose child has developed a fever. The next, assessing a patient with chest pain, helping someone experiencing a mental health crisis or identifying safeguarding concerns that requires immediate action. Working as part of a multidisciplinary team, you'll combine your clinical expertise with excellent communication skills to make safe, timely decisions that have a direct impact on patient care and outcomes.
Main duties of the job The Clinical Advisor role at IC24 demands the use of one's clinical judgment to provide urgent care. Working within NHS 111, advisors assess and support patients over the phone, ensuring they receive timely and appropriate care. Each day brings varied and unpredictable challenges, requiring adaptability and quick decision-making skills. Advisors handle a range of issues from guiding worried parents to providing assistance to patients experiencing mental health crises. This position requires a balance of clinical expertise, communication skills, and empathy to address the needs of a diverse patient pool. Training is offered to ensure all staff can provide the highest standard of care, and the role represents an opportunity for professional development. Employment is contingent on background checks and proof of eligibility to work in the UK.
About us Integrated Care 24 (IC24) is a not-for-profit social enterprise focusing on delivering outstanding patient care while fostering an inclusive and supportive work environment. IC24 provides NHS 111, GP Out of Hours, primary care, and urgent care services to over six million patients across the UK. They prioritize improving patient care and creating an environment where employees feel valued and supported. IC24 offers comprehensive training, professional development opportunities, and encourages a culture of collaboration among staff to ensure the delivery of safe, compassionate care to those in need. Their commitment to equality and diverse representation within their workforce promotes an inclusive, accessible work environment.
Job description Job responsibilities Package Description:
Use your clinical expertise to help patients get the right care, first time.
Every day, thousands of people contact NHS 111 looking for urgent advice, reassurance and clinical support.
As an IC24 Clinical Advisor, you'll be at the heart of those conversations.Using your professional judgement, advanced assessment skills and NHS Pathways, you'll assess patients over the phone, provide evidence-based clinical advice and ensure they receive the right care, from the right service, at the right time.
No two calls are the same. One moment you could be supporting a worried parent whose child has developed a fever.The next, assessing a patient with chest pain, helping someone experiencing a mental health crisis or identifying safeguarding concerns that requires immediate action.
Working as part of a multidisciplinary team, you'll combine your clinical expertise with excellent communication skills to make safe, timely decisions that have a direct impact on patient care and outcomes.
This isn't traditional frontline nursing or paramedic practice.It's a role where your assessment skills, clinical judgement and ability to stay calm under pressure can make a difference to thousands of patients every week.
Whether you're looking for greater flexibility, a new clinical challenge or a role that allows you to use your expertise in a different way, this is an opportunity to build a rewarding career in urgent care.
To learn about a typical day in this role, watch our video here: Clinical Advisor Video
What you'll be doing
Delivering expert clinical assessment
Assess patients presenting with a wide range of physical health conditions, injuries, mental health concerns and safeguarding issues using NHS Pathways and your professional clinical judgement.
Providing safe clinical advice
Deliver evidence-based self-care advice, safety-netting information and onward referrals, ensuring every patient receives the most appropriate outcome.
Supporting patients through difficult situations
Manage complex, sensitive and emotionally challenging conversations with empathy, professionalism and reassurance.
Supporting colleagues
Provide clinical guidance to Health Advisors during escalated or complex calls, helping ensure patients receive safe and effective care.
Making timely clinical decisions
Assess risk, prioritise patient safety and make informed clinical decisions within your professional scope of practice.
Working collaboratively
Work closely with colleagues across the wider urgent care system to support effective patient pathways and continuity of care.
Maintaining professional excellence
Keep your clinical knowledge up to date through training, supervision, competency assessments and continuing professional development.
Promoting safe, high-quality care
Recognise safeguarding concerns, contribute to service improvements and uphold IC24's values of Care, Excellence, Respect and Innovation in every interaction.
Who this role suits
This role is ideal for registered Adult Nurses and Paramedics who enjoy clinical assessment, critical thinking and making informed decisions in a fast-paced environment.
You'll thrive if you:
Are a registered Adult Nurse or Paramedic with at least two years' recent post-registration experience in primary care, urgent care or emergency care. Have excellent assessment, communication and clinical decision-making skills. Remain calm and confident when managing complex or emotionally challenging situations. Enjoy using your knowledge to assess patients remotely and guide them towards the right care. Can balance empathy with sound clinical judgement. Work well independently while contributing to a supportive multidisciplinary team. Are confident using technology and multiple clinical systems. Are committed to continuous professional development and maintaining clinical excellence. Can work flexibly across a 24/7 rota, including evenings, weekends and bank holidays.Previous telephone triage or NHS Pathways experience is welcomed but not essential, as full training will be provided where required.
Why IC24?
Working in urgent care is demanding, but you'll never face those challenges alone.
At IC24, you'll join an experienced multidisciplinary team committed to delivering outstanding patient care while supporting one another every day. You'll receive comprehensive induction, ongoing clinical supervision, regular coaching and continuous professional development to help you grow throughout your career.
Following six months in post, hybrid working may be considered, subject to individual performance and service requirements.
As a leading not-for-profit social enterprise, everything we do is focused on improving patient care while creating an environment where our colleagues feel valued, supported and empowered to develop.
Let's be honest about the role
This role isn't for everyone.
You'll make important clinical decisions every shift, often supporting patients experiencing distressing symptoms, mental health crises or safeguarding concerns. The pace can be fast, and you'll need to adapt quickly as priorities change throughout the day.
Working remotely means your assessment, communication and decision-making skills become even more important. You'll need to gather detailed information, manage uncertainty and make safe clinical decisions without seeing the patient face-to-face.
What can't be taught is clinical curiosity, emotional resilience, sound judgement and a genuine commitment to delivering safe, compassionate care.
If those qualities describe you, we'll provide the training, support and development to help you succeed.
Who are we?
Integrated Care 24 (IC24) is a leading not-for-profit social enterprise providing NHS 111, GP Out of Hours, primary care and urgent care services to more than six million patients across the UK.
Every day, our people help patients access the care they need, when they need it most.
Location: Ashford, Kent
Hours available:
As we are an out of hours service, our busiest times are evenings, nights and weekends.
We have contracts available from 16 to 37.5 hours per week and a variety of shift durations.
Full-time roles
Early shifts starting at 7am or 8am. Late shifts finishing at 9pm or 10pm. Late-shift only contracts available. Dedicated night shifts (from 8pm through to 8am). Weekend working at least every other weekend, with opportunities for additional weekend shifts.Part-time roles
Primarily evening shifts between 4pm and 12pm. Weekend-only opportunities available.
What's in it for you?
Pay starting from £19.12 per hour during training, rising to £24.86 per hour on Saturdays and £30.59 per hour on Sundays and Bank Holidays. Opportunity to join the NHS Pension Scheme 33 days annual leave per annum pro rata Enhanced family leave policies Wellbeing support and Employee Assistance Programme Occupational health services Professional development opportunities Access to reward and discount schemes Blue Light Card eligibility The opportunity to do meaningful work that genuinely makes a difference to people's livesIf you aren't already NHS Pathways trained, you'll need to commit to eight weeks of full-time training. Existing Pathways-trained clinicians will be asked to provide three months of satisfactory audit results.
Employment is subject to proof of eligibility to work in the UK, 3 years of satisfactory references and an Enhanced DBS check with Barred Lists.
We celebrate brave ideas and brave people.
We have a duty to safeguard, protect and promote the welfare of those who use our services and our employees. This means we take every step we can to protect from harm, abuse and damage.
We are committed to providing equal opportunities for all and encourage applications from ethnic minorities, those with disabilities, LGBTQ+ communities, neurodiverse individuals and other under-represented groups. We're dedicated to creating an inclusive environment where everyone feels they belong.
If you need any workplace adjustments during the application or interview process, or have accessibility requirements, please contact the recruitment team.
Person Specification
Qualifications Essential
This role suits registered Adult Nurses and Paramedics with at least two years' recent post-registration experience in primary care, urgent care, or emergency care. Candidates must possess excellent assessment, communication, and clinical decision-making skills and thrive in fast-paced environments. The role requires emotional resilience, the ability to manage complex situations, and a commitment to continuous professional development. Although previous telephone triage or NHS Pathways experience is beneficial, full training is provided. Candidates must be willing to work flexibly, including evenings, weekends, and bank holidays.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details Employer name Integrated Care 24 Ltd
Address IC24
Ashford
TN24 0GP
United Kingdom
Employer's website https://careers.ic24.org.uk/ (Opens in a new tab)