About this role
Summary Statement Since 1944, Wright & Filippis (W&F) has built a well-earned reputation as a leader in prosthetics, orthotics, and accessibility solutions. Over 76yrs strong, we are committed to improving the lives of our patients. In 2020, Wright & Filippis joined Ottobock Patient Care. Together, we help people maintain or regain their freedom of movement. We are all about excellence and innovation – in the people we employ as well as in our products and services. Great people drive our culture and you'll you have the chance to grow in an ever-changing field, improve access to care, and most importantly deliver the best possible patient care experiences. We are looking for a dedicated Administrative Manager to join our team in Wyoming, MI location in the Grand Rapids metropolitan area (and Battle Creek location 1x week). Duties & Responsibilities Obtains thorough understanding of the Patient Care Coordinator role in preparation to provide the best support and management of the team. Exercises discretion in the daily coordination of administrative staff. Provides input in business and strategic planning. Helps with coordination of facility operations, procurement and inventory of IT and clinic equipment. Partners with Human Resources by completing assigned employee updates on performance, employee relations, recruiting, onboarding/offboarding and training. Coordinates the management of active patient cases in the WIP with all parties involved to keep cases moving forward in a timely manner. Resolves complaints. Ensures the procurement of medical documentation from physicians, physician assistants, nurse practitioners, therapists, nursing facilities, and hospitals through direct live/phone communication, fax, and email as appropriate. Collaborates with Verification, Authorization, and Billing teams to secure insurance authorizations for patient cases, financial responsibility, and medical documentation requirements. Directs patient communications for scheduling, financial responsibility discussions, procurement of medical documentation from their referral source(s) through direct live/phone communication, fax, and email as appropriate. Ensures accurate patient, billing, insurance information, verification, and pre-authorization is obtained and maintained in patient files and the billing system. May assist with collection of money associated with copayments, deductibles, and other financially related items as needed. This might include depositing company funds into company bank. Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks. Complies with Corporate Compliance and HIPAA requirements. Adheres to all safety regulations; compliance with Medicare and other governmental regulations. Performs other duties and special projects as assigned. Qualifications Ability to interact professionally and respectfully with clinical and non-clinical staff, patients, and caregivers Experience with business operations, including human resources, finance, and office administration Knowledge of fiscal planning, budgeting, and financial reporting Understanding of applicable healthcare laws, regulations, and compliance requirements Proven ability to lead teams and foster a collaborative, patient-focused work environment Minimum of two (2) years of staff supervision or personnel management experience, including employee coaching, scheduling, performance management, and team development Proficiency in Microsoft Office Suite and database management systems Strong communication, interpersonal, and relationship-building skills Excellent critical thinking, problem-solving, and decision-making abilities Demonstrated organizational, analytical, and time management skills with attention to detail Associate degree or equivalent combination of education and experience required; Bachelor's degree preferred Minimum of two (2) years of office management experience in a healthcare setting Minimum of three (3) years of experience using EMR/electronic medical record systems Valid, unrestricted driver's license required Benefits Medical Vision Dental Health savings accounts with employer contribution Flexible spending account options Company-paid life insurance policy Paid time off Company holidays Floating holidays 100% company-paid short & long-term disability 401k match up to 3.5 % Paid parental leave