About this role
Job Summary**
We are seeking a diligent and customer-focused Collection Executive to manage outstanding accounts, contact debtors, and negotiate payment plans to ensure timely recovery of funds while maintaining positive customer relationships.
Job Responsibilities**
* Contact customers with overdue accounts via phone, email, and mail to secure payments. * Negotiate payment arrangements and plans based on company policies and customer financial situations. * Maintain accurate and up-to-date records of collection activities, customer communications, and payment statuses in the company's CRM system. * Investigate and resolve billing discrepancies, customer complaints, and payment issues. * Identify and escalate complex collection cases or potential legal actions to management. * Collaborate with sales, customer service, and finance departments to optimize collection processes. * Adhere to all relevant collection laws and regulations, ensuring ethical and professional conduct. * Prepare and submit regular reports on collection performance and outstanding balances. * Assist in developing and implementing strategies to improve collection rates and reduce bad debt.
Job Qualifications**
* High school diploma or equivalent; a bachelor's degree in finance, business administration, or a related field is preferred. * Proven experience in collections, customer service, or a related financial role. * Excellent communication, negotiation, and interpersonal skills. * Strong attention to detail and accuracy in record-keeping. * Ability to work independently and as part of a team in a fast-paced environment. * Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with CRM software. * Knowledge of collection laws and regulations is an advantage. * Demonstrated ability to handle sensitive information with discretion and maintain confidentiality. * Strong problem-solving skills and a results-oriented approach.