About this role
Primary Objective:
• Supervising and monitoring of acquiring monitoring & investigations. • Conduct internal and external fraud investigation, e.g. staffs, merchants, cardholders and applicants whenever required. • Identify latest fraud trends and to introduce or recommend best practices, controls and prevention methods. • Initiate and assist in apprehension or arrest if necessary. • Assist & work with the law enforcement agencies in the investigations. • Networking with Malaysian issuer to combat fraud. • Conduct training for merchants, staffs and assisting training for officers in law enforcement agencies.
Key Responsibilities:
• Support Circle Lead to Manage Internal and External Service Providers to ensure implementation of Service Level Agreements, Terms of Engagement, Service Quality Standards, Process Times, Unit Cost, Efficiency & Effectiveness • Work as a Team to Deliver the Department’s Overall Goals for • Shareholders in terms of financial achievements • Customers in terms of customer satisfaction measures • and Employees in making RHB the Best Place to Work • Support Circle Lead to deliver Team Goals • Support Circle Lead by continuously challenge status qua as well as research, develop & implement best-in-class practices within team • Provide best-in-class Daily, Monthly & Quarterly Management Information to Guide & Support Decisions & Actions • Support Circle Lead by ensuring team is compliant to all local laws, Bank Negara directives and bank’s regulation, and all risks including operation & reputation