About this role
Job Description
• Work closely with teachers to understand the progression of the students and provide actionable feedback to the parents. • Providing excellent customer experience to increase customer satisfaction, growth, and retention rate. • Develop and follow up with the customers and maintain a strong relationship. • Work towards achieving service excellence and meeting monthly KPI. Requirement
• Minimum 1 - 2 years of working experience in customer service, teaching, call center, telesales, and/or account management field. • Excellent communication skills. • Highly customer-centric in understanding and profiling customers’ needs. • Able to work independently and as a team player. • Able to read, write and communicate in both Mandarin to handle Mandarin-speaking customers. • Resourceful and able to perform well under pressure. • Experience working in an educational environment will be advantageous. • Experienced candidates will be considered for a senior role. • Entry-level candidates with great enthusiasm and willingness to learn are welcome to apply.