About this role
• To be the face of our brand; to adhere to front desk duties and maintain a thorough knowledge of the company’s products. • To deliver on service-level-agreement (SLA) commitments made to customers and assist with renewal packages.
• Troubleshooting of application issues (i.e. Class-in application); to work with internal teams and provide solutions. • System administration of applications (i.e. Class-in and ZOHO) such as users access and CRM account management.
• To process tasks and operational-related matters within Blended-Learning teams via tickets and projects. • Ability to triage and prioritize caseload considering urgency, possible consequences, and service quality. • Ensure all systems are operating smoothly and take ownership for progression of own caseload. (i.e. replacement classes)