About this role
At P.F. Chang’s, we take PRIDE in creating a heart-filled, guest-led Pan-Asian dining experience while delivering meaningful value for our guests, Team Members, and shareholders. Our vision is to be the most admired Pan-Asian restaurant company in the world.
We are seeking an experienced Sr. Instructional Designer to join our Learning & Development team at our Global Support Center in Scottsdale, Arizona.
What You’ll Do:
• Design and develop relevant, engaging learning materials, including videos, e-learning modules, workbooks, facilitator and instructor guides, presentations, assessments, and job aids. • Apply adult learning theory, instructional design methodology, accessibility considerations, and multimedia best practices to create effective learning experiences. • Update and maintain existing curricula, content, and supporting materials to ensure accuracy, usability, operational relevance, and alignment with the P.F. Chang’s brand. • Partner with Learning & Development, Operations, Culinary, Human Resources, and other cross-functional leaders to assess, prioritize, and address business and performance needs. • Collaborate with subject matter experts to define learning objectives, validate content, and ensure the quality and accuracy of learning solutions. • Support the administration and ownership of the LMS, including content configuration and uploads, course assignments and enrollments, reporting, user troubleshooting, and coordination with HRIS and IT support partners. • Maintain organized learning content, source files, project documentation, version control, and publishing standards. • Manage assigned learning projects from intake through launch, establishing timelines, coordinating reviews, communicating progress, and meeting deadlines. • Evaluate learner feedback, assessment results, and available performance data to recommend improvements to learning content and delivery. • Stay informed of instructional design, learning technology, multimedia, and restaurant training trends, and recommend practical innovations that improve the learner experience. • Identify opportunities to streamline learning development and administration processes while maintaining quality and brand consistency. • Perform other duties and support additional learning initiatives as assigned.
What You’ll Bring:
• Bachelor’s degree in instructional design, learning and development, education, communications, graphic design, or a related field, or equivalent relevant experience. • 3+ years of experience designing and developing instructional materials for adult learners. • Experience using e-learning authoring and design tools such as Articulate 360, Storyline, Rise, Adobe Captivate, InDesign, Photoshop, Publisher, Adobe Premiere, or comparable software. • Experience creating and editing multimedia content, including video, audio, graphics, and interactive learning assets. • Working knowledge of learning management systems, including content publishing, course assignments, reporting, and user support. • Excellent written and verbal communication skills, with strong writing, editing, proofreading, and visual communication capabilities. • Strong project management, organization, and time management skills, with the ability to manage multiple priorities and meet deadlines. • High attention to detail, sound judgment, initiative, and the ability to work independently and collaboratively. • Strong customer service and relationship-building skills, including the ability to gather input, influence partners, and respond constructively to feedback.
Location: This is primarily an office-based position located at the P.F. Chang’s Global Support Center in Scottsdale, Arizona 85255. Candidates must currently reside in the greater Phoenix area and live within a reasonable commuting distance of the office. Bring Your PRIDE: Our values guide how we work and lead: Passion — We bring energy, heart, and purpose to every plate, and every guest, every time. Respect — We treat our Team Members and guests as we want to be treated. Innovation — We remain curious, aspirational, and forward-thinking. Discipline — We hold ourselves accountable to high standards and consistently deliver on our commitments. Excellence — We strive for perfection and aim higher in everything we do.
Benefits We Offer:
• Comprehensive Benefits: Medical, dental, vision and 401(K) starting on the 1st of the month following the hire date. • Paid Vacation and Sick Time: 20 days per calendar year for full-time Global Support Center team members, prorated for new hires. • Paid Holidays: 12 company-selected holidays plus 2 floating holidays per year. • Competitive Pay & Performance Incentives: Annual bonuses based on Company performance. • Professional Development: Tuition reimbursement for job related programs. • Lucky Cat Meal Card: Preloaded meal card for use at any corporate-owned P.F. Chang’s location. • Exclusive Discounts: Access exclusive employee discounts. • Supportive Community: Financial assistance through the Lucky Cat Fund during hardships for qualifying team members.
Why work for us?
Because it’s more than a job. We take PRIDE in creating a heart-filled, guest-led Pan-Asian dining experience, fueled by passion for our craft, respect for our people, and an unwavering commitment to excellence.
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