About this role
Service Performance and Issue Resolution
• Execute daily Purchase-2-Pay activities, ensuring timely and accurate processing in line with service levels and financial closing timelines.
• Handle blocked payments, incorrect postings and supplier payment queries, resolving them within area of responsibility.
• Monitor own performance against KPIs and SLAs, taking corrective actions on assigned tasks when necessary.
• Liaise with Treasury on payment-related matters at operational level, ensuring clear communication and timely follow-up on queries.
• Escalate recurring issues, risks, and structural defects to the Team Lead.
Implementation of Changes and Improvements
• Contribute to standardization and continuous improvement within the Purchase-2-Pay operations team.
• Collaborate with the process management team by providing operational input to enhance underlying processes.
• Apply new or updated work instructions, tools, and systems in daily work.
• Submit improvement ideas to the continuous improvement backlog.
• Ideally bring an understanding of AI tools and automation capabilities to identify opportunities for streamlining processes, reducing manual effort and enhancing operational efficiency.
Financial Accuracy and Reconciliation
• Create payment proposals accurately and on time, in line with agreed payment terms and schedules.
• Execute payment runs, ensuring timely and error-free processing.
• Perform payment reconciliation activities accurately and on time, in coordination with Treasury.
• Ensure accuracy and completeness of payment processing and related system postings within own scope of work.
• Identify payment exceptions and discrepancies and resolve them or escalate as appropriate.
Stakeholder Management and Communication
• Work closely with the Team Lead Purchase-2-Pay Operations to ensure daily execution is aligned with operational targets.
• Engage with colleagues within Purchase-2-Pay and adjacent processes to ensure smooth and coordinated service delivery.
• Collaborate with the Treasury team at operational level on payment processing, cash management, and banking-related activities.
Education
• Bachelor’s degree in Business Administration, Finance, Supply Chain, HR, Engineering or related field.
Experience
• 3-5 years of experience in a process‑ or function‑related operational role, preferably within Accounts Payable, Payments Operations or Treasury Operations.
• Demonstrated experience as senior specialist, subject matter expert or experienced individual contributor within an AP or P2P environment.
Knowledge and skills
• Solid understanding of end-to-end payment processes, including payment proposal creation, approval workflows, payment run execution and bank file transmission.
• Knowledge of payment methods and instruments (e.g., bank transfers, direct debits, cheques, virtual cards) across domestic and cross-border transactions.
• Knowledge of payment-related systems, e.g. banking systems, Serrala (SAP Autobank) and Coupa Treasury.
• Comfortable coordinating with Treasury, Accounts Payable, Business Units, banks and suppliers.
• Ability to handle confidential commercial and financial information appropriately.
• Case and ticket management for payment issues, discrepancies, and queries.
• P2P master data and transaction administration.
• Strong attention to detail for financial postings, supporting documentation and approval workflows.
Other requirements
• Solid understanding of P2P systems and invoice‑to‑pay workflows.
• Knowledge of internal controls and compliance for AP processes.
• High accuracy in reviewing payment proposals, bank reconciliation data and payment status reporting.
POSITION SCOPE
Reporting Line(s) Solid line(s) to: Team Lead Payments Management Dotted line(s) to: n/a Number of direct reports: n/a Number of dotted line reports: n/a
Performance Measures Performance measures will be defined based on individual service obligations and operational KPIs.
Working Relationships Internal contacts:
• Team Lead Payments Management
• Other Team Members within own team
• Other Team Members within Purchase-2-Pay and adjacent processes
• Process management within Purchase-2-Pay
• HR, IT support
• Business contacts
External contacts Service providers or external business partners as required for daily operations