About this role
Service Performance and Issue Resolution
• Execute daily Travel & Expense Management activities accurately and on time, in line with service levels and financial closing timelines.
• Monitor own performance against KPIs and SLAs, taking corrective actions on assigned tasks when necessary.
• Handle complex cases diligently, ensuring accurate resolutions and compliance with policies.
• Process and resolve complex operational queries concerning rejected or incomplete expense reports, policy non-compliance flags, missing receipts or documentation, corporate credit card discrepancies, and employee reimbursement queries.
• Identify operational issues, resolve them within the scope of the role, and escalate unresolved or structural issues to the Team Lead.
Process Management and Continuous Improvement
• Contribute to standardization and continuous improvement within the Purchase-2-Pay operations team.
• Collaborate with the process management team by providing operational input to enhance underlying processes.
• Apply new or updated work instructions, tools, and systems in daily work.
• Support data consistency between the Travel & Expense Management front-end tool (e.g., Concur) and the back-end accounting and payment systems to ensure accurate posting and seamless data flow.
• Submit improvement ideas to the continuous improvement backlog.
• Participate in pilot activities, testing, and training related to process changes.
• Ideally bring an understanding of AI tools and automation capabilities to identify opportunities for streamlining processes, reducing manual effort and enhancing operational efficiency.
Personal Development and Team Contribution
• Work as an active member of the Purchase-2-Pay operations team, living Omya's culture and values.
• Manage personal workload effectively, communicate capacity constraints to the Team Lead, and support onboarding and knowledge sharing with colleagues.
• Maintain up-to-date knowledge of Travel & Expense Management systems, expense management tools, posting standards, and policy application, and share know-how with peers.
Stakeholder Management and Communication
• Work closely with the Team Lead to ensure individual execution is aligned with operational targets.
• Cooperate with colleagues within Purchase-2-Pay and adjacent processes to ensure smooth, coordinated service delivery.
• Act as an operational point of contact for Travel & Expense related topics.
Education
• Bachelor’s degree in Business Administration, Finance, Supply Chain, HR, Engineering or related field.
Experience
• 3-5 years of experience in a process or function related operational role, preferably within Travel & Expense accounting, Accounts Payable or General Accounting.
• Demonstrated experience as senior specialist, subject matter expert or experienced individual contributor T&E or P2P environment.
Knowledge and skills
• Advanced knowledge of accounting principles as they apply to Travel & Expense postings, employee advance clearing and period-end activities.
• Solid understanding of the end-to-end Travel & Expense process and the integration of systems with back-end ERP accounting and payment modules.
• Hands-on experience with SAP Concur for expense report processing, policy compliance monitoring and troubleshooting.
• Case and ticket management for expense report rejections, reimbursement delays, credit card discrepancies and employee queries.
• Strong attention to detail for Travel & Expense financial postings, supporting documentation, receipt validation and approval workflows.
• Comfortable coordinating with Travel Management, HR, Payroll, Treasury, Corporate Controlling and employees.
Other requirements
• Knowledge of internal controls and compliance for Travel & Expense approval, reimbursement and payment processes.
• High accuracy in reviewing expense reports, cost assignments, tax codes and transfer files.
• Understanding of procurement policy frameworks.
POSITION SCOPE
Reporting Line(s) Solid line(s) to: Team Lead Travel & Expense Management Dotted line(s) to: n/a Number of direct reports: n/a Number of dotted line reports: n/a
Performance Measures Performance measures will be defined based on individual service obligations and operational KPIs.
Working Relationships Internal contacts: Team Lead Travel & Expense Management Other Team Members within own team Other Team Members within Purchase-2-Pay and adjacent processes Process management within Purchase-2-Pay HR, IT support Business contacts
External contacts Service providers or external business partners as required for daily operations